Service Manager - Genomic Medicine Service

Service Manager - Genomic Medicine Service Great Ormond Street Hospital London, UK

Job overview

We are seeking an enthusiastic and driven Service Manager to join the North Thames Genomic Medicine Service (NT GMS).

The successful candidate will be a talented and transformational leader, with the willingness to go the extra mile to achieve what is required for patients and services in a complex environment.

This role is an opportunity to be at the heart of an innovative and rapidly advancing area of medicine, and as such the role will have a strong emphasis on delivering improvements across our services for patients, supporting access to genomic medicine across the region through working with a broad range of partners and stakeholders, and implementing new service elements. This role will work closely both on operational functions, and project development, to support our services to continue to provide excellent care.

We're looking for a curious and collaborative leader with excellent communication skills and the ability to establish credibility at all levels internally and externally, who can quickly build relationships within the team and the wider organization.

If you’re excited about working in a fast-paced and innovative area and want to make a real difference to people’s lives, we’d love to hear from you.

Main duties of the job

The Service Manager will:

• Be responsible for implementing new genomic pathways across the GMS – this will involve project management oversight, as well as operational input.
• Supporting the GMS to move to a new contracting arrangement, and onto a new costing model.
• Be responsible for ensuring the provision of high-quality services in their specialties. The role requires effective staff management, financial management and the delivery of sustainable efficiency gains. The role also requires a detailed understanding of how to manage risk and quality within an NHS service.
• Be responsible for the continual development and delivery of the Genomic Laboratory Service’s across NT GMS.
• Take specific delegated responsibility for the monitoring and delivery of key quality and performance standards, coordinating the Genomics annual business and strategic planning process, implementing agreed business cases and the non-clinical workforce management.
• Manage engagement between commercial partners, suppliers and key stakeholders in the Trust
• Day to day operational management and leadership of a small genomics team.

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

Please see the Job Description attached.

This job description is intended as an outline of the areas of activity and can be amended in the light of the changing needs of the service and will be reviewed as necessary in conjunction with the post-holder.

Values

• Gosh Values
• Knowledge and Understanding of diverse backgrounds and perspectives.
• Understanding of Diversity and Inclusion challenges in the workplace.
• Demonstrable contribution to advancing Equality, Diversity and Inclusion in the Workplace
• Professional knowledge acquired through degree or equivalent experience
• Post graduate management qualification or equivalent level of study
• Evidence of Continuous Professional Development
• Project Management Qualification

Knowledge & Experience

• Extensive Health Care experience
• NHS Operational Management experience at band 7 or equivalent
• Contributing towards business case development and understanding of key requirements of a business case proposal
• Service and Business planning experience
• Wide knowledge of issues facing NHS services and policy direction
• Financial and budget management
• Working in partnership with external agencies
• Understanding of lab management and process

Skills/Abilities

• Excellent communication and interpersonal skills
• Ability to analyse, interpret and present complex data / information
• Ability to work successfully with clinical and scientific staff
• Ability to demonstrate sound judgementAbility to communicate a variety of complex and sensitive information to a range of audiences
• Excellent interpersonal, negotiating, and problem-solving skills
• Demonstrates leadership ability and the ability to work as a member of a team
• Project Management
• Ability to work on own initiative within an ever-changing environment.