At a Glance
- Tasks: Lead a team to deliver top-notch IT support and manage service incidents.
- Company: Great Ormond Street Hospital, a renowned institution focused on quality care.
- Benefits: £53,000 salary, 30 days leave, and flexible working options.
- Other info: Join a supportive environment with opportunities for personal growth.
- Why this job: Make a difference in healthcare while developing your leadership skills.
- Qualifications: Experience in IT support and strong team management abilities.
The predicted salary is between 53000 - 53000 € per year.
Great Ormond Street Hospital is looking for a Service Desk Manager to lead the Service Desk function, focusing on service quality and team performance. Based in London, you’ll support 300 colleagues across Windows and Mac environments.
The role involves coaching your team, managing service incidents, and working with senior stakeholders.
The position offers a salary of £53,000 annually, along with a wide range of benefits including 30 days of annual leave and a flexible working approach.
Service Desk Leader | People-Focused IT Support & Incidents employer: Great Ormond Street Hospital
Great Ormond Street Hospital is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With a focus on service quality and team performance, employees benefit from extensive training opportunities, a generous annual leave policy of 30 days, and the flexibility to balance work and personal life in the heart of London.
Contact Detail:
Great Ormond Street Hospital Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Leader | People-Focused IT Support & Incidents
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the hunt for a Service Desk Leader role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to service quality and team performance. We recommend doing mock interviews with friends or using online resources to get comfortable talking about your coaching style and incident management experience.
✨Tip Number 3
Showcase your leadership skills! When you get the chance, share examples of how you've successfully led teams in the past. Highlight any specific incidents where your guidance made a difference in service delivery.
✨Tip Number 4
Don't forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Leader | People-Focused IT Support & Incidents
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in leading service desk functions and managing incidents. We want to see how you've coached teams and improved service quality, so don’t hold back on those achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Desk Leader role. Share specific examples of how you've supported colleagues and worked with stakeholders in the past.
Showcase Your People Skills:Since this role is all about being people-focused, make sure to highlight your interpersonal skills. We love seeing candidates who can demonstrate their ability to coach and motivate a team while maintaining a positive service environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Great Ormond Street Hospital
✨Know Your Service Desk Inside Out
Before the interview, make sure you understand the key responsibilities of a Service Desk Leader. Familiarise yourself with common service incidents and how to manage them effectively. This will show that you're not just interested in the role but also prepared to tackle the challenges it presents.
✨Showcase Your Coaching Skills
Since the role involves coaching your team, be ready to discuss your leadership style and past experiences. Prepare examples of how you've successfully developed team members or improved performance. This will demonstrate your people-focused approach and ability to enhance service quality.
✨Engage with Stakeholders
Highlight your experience working with senior stakeholders. Think of specific instances where you’ve collaborated with others to resolve incidents or improve processes. This will illustrate your communication skills and ability to build relationships, which are crucial for this position.
✨Emphasise Flexibility and Adaptability
Given the flexible working approach mentioned in the job description, be prepared to discuss how you adapt to changing environments. Share examples of how you've managed service delivery in dynamic situations, showcasing your ability to maintain high standards under pressure.
