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- Tasks: Welcome visitors and support administrative duties at GOSH Charity.
- Company: Join the inspiring team at Great Ormond Street Hospital Children's Charity.
- Benefits: Gain valuable experience, enhance your CV, and make a difference.
- Why this job: Help seriously ill children while developing your communication skills.
- Qualifications: Confident communicator with basic IT skills; must be over 18.
- Other info: Flexible shifts available; training and support provided.
Office Reception Host – Volunteer
Application Deadline: 19 September 2025
Department: Fundraising
Employment Type: Volunteer
Location: Great Ormond Street Hospital Children\’s Charity
Reporting To: Penny Clark
Description
Do you enjoy meeting new people, and want to develop or use your communication and admin skills? This is the role for you.
We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors.
We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.
What time should you offer?
Ideally, we’d like you to offer to help with 1 shift a week, but we’d be delighted if you would like to offer more!
Shift timings we have available are:
- Monday – 1pm-4pm
- Tuesday – 1pm-4pm
- Wednesday – 10am-1pm
- Wednesday – 1pm-4pm
- Friday – 10am-1pm
- Friday – 1pm-4pm
Where will you be based
GOSH Charity Head Office, 40 Bernard Street, London WC1N 1LE
EDI
GOSH Charity recognises the strengths of equity, diversity, and inclusion – and how a diverse group of volunteers can help us reflect our diverse patients and families. Therefore, we particularly welcome applicants from a range of different backgrounds.
We also recognise that disabled people, or those with long-term health conditions, may need some support from us to volunteer. We are more than happy to make reasonable adjustments and cater to your needs.
Pre-volunteering requirements
- Complete the online application form
- There will be an informal in chat with the team to learn more about one another and see if the role is right for you. This will take place in our office on either the 13th or the 14th of November.
- We ask for 2 references before you start this role, this can be a community/faith leader, social worker, employer, a contact where you use to volunteer, a tutor etc
- This role will have a settling in period of 4 weeks to see if the role is right for you.
What’s Involved
- Hosting the reception desk and welcoming visitors into the office
- Offering visitors a seat and refreshments if appropriate
- Letting colleagues know their visitor has arrived
- Accepting parcels
- Making outbound Good Luck calls to our supporters
- Taking letters/parcels to the local post office
Training and support
- Welcome and induction from the Supporter Relations team including role specific training and briefings on how to use the telephone etc.
- On the day support from the Supporter Relations team
- E-learning to cover health and safety and information governance
- Regular updates how your support is making a difference
- Provided a Volunteer Handbook
What we are looking for
- Confident at meeting new people and enthusiastic about offering them a friendly welcome
- Can communicate clearly and confidently either face to face or over the telephone
- Happy to make outbound calls to our supporters
- Working knowledge of basic IT systems, Microsoft packages
- Can undertake tasks using own initiative but confident to ask for help when needed
- Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
- Ability to represent GOSH Charity and our values positively
- Over 18 years of age
What can you gain from volunteering in this role?
- Join an enthusiastic team, meet new people, and get more involved in your local community
- Use and develop your communication and customer service skills, enhancing your CV if that is important to you
- Knowing that you are helping seriously ill children, and their families have access to care and support by supporting them.
What we offer in return
- Reimbursement of out-of-pocket expenses in line with GOSH Charity guidelines
- Training and support as outlined above
- A reference
Interviews will be in person w/c 22nd September to 3rd October.
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Office Reception Host - Volunteer employer: Great Ormond Street Hospital
Contact Detail:
Great Ormond Street Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Reception Host - Volunteer
✨Tip Number 1
Get to know the GOSH Charity vibe! Before your chat, do a bit of research on their mission and values. This way, you can show how your personality and skills align with what they’re all about.
✨Tip Number 2
Practice makes perfect! Try role-playing common reception scenarios with a friend. This will help you feel more confident when welcoming visitors and handling queries.
✨Tip Number 3
Be yourself during the informal chat! They want to see the real you, so let your enthusiasm for meeting new people shine through. A friendly smile goes a long way!
✨Tip Number 4
Don’t forget to follow up after your chat! A quick thank-you email can leave a lasting impression and shows that you’re genuinely interested in the role. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Office Reception Host - Volunteer
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for meeting new people and helping others.
Tailor Your Application: Make sure to highlight any relevant experience or skills that match the role. Whether it’s your communication skills or admin experience, we want to know how you can contribute to our team!
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point, so we can easily see why you’d be a great fit for the Office Reception Host role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details and can get back to you quickly about the next steps.
How to prepare for a job interview at Great Ormond Street Hospital
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Office Reception Host involves. Familiarise yourself with the responsibilities listed in the job description, like welcoming visitors and handling administrative tasks. This will help you demonstrate your enthusiasm and readiness for the role.
✨Practice Your Communication Skills
Since this role requires clear communication, practice how you introduce yourself and explain why you want to volunteer. You might even want to role-play with a friend to get comfortable with common interview questions, especially those about customer service and handling enquiries.
✨Show Your Enthusiasm
Let your passion for helping others shine through during the interview. Share any relevant experiences where you've made someone feel welcome or supported. This will show that you’re not just looking for any volunteer position, but that you genuinely care about the mission of GOSH Charity.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of your interview. This could be about the team you'll be working with or how your role contributes to the charity's goals. Asking questions shows that you're engaged and interested in making a positive impact.