At a Glance
- Tasks: Lead a team to deliver top-notch IT support and manage service incidents.
- Company: Great Ormond Street Hospital, a renowned institution focused on quality care.
- Benefits: £53,000 salary, 30 days leave, and flexible working options.
- Other info: Join a supportive environment with opportunities for personal growth.
- Why this job: Make a difference in healthcare while developing your leadership skills.
- Qualifications: Experience in IT support and strong team management abilities.
The predicted salary is between 53000 - 53000 € per year.
Great Ormond Street Hospital is looking for a Service Desk Manager to lead the Service Desk function, focusing on service quality and team performance. Based in London, you’ll support 300 colleagues across Windows and Mac environments.
The role involves:
- Coaching your team
- Managing service incidents
- Working with senior stakeholders
The position offers a salary of £53,000 annually, along with a wide range of benefits including 30 days of annual leave and a flexible working approach.
Service Desk Leader | People-Focused IT Support & Incidents in London employer: Great Ormond Street Hospital
Great Ormond Street Hospital is an exceptional employer, offering a supportive and collaborative work environment in the heart of London. With a strong focus on employee development, you will have ample opportunities for growth while enjoying generous benefits such as 30 days of annual leave and a flexible working approach. Join us to make a meaningful impact in healthcare while being part of a dedicated team that values service quality and performance.
Contact Detail:
Great Ormond Street Hospital Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Leader | People-Focused IT Support & Incidents in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field, especially those who might know someone at Great Ormond Street Hospital. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to service desk management. Think about how you’d handle incidents and coach your team. We want you to shine when discussing your experience!
✨Tip Number 3
Showcase your people skills! During interviews, highlight your ability to lead and motivate a team. Remember, they’re looking for someone who can enhance service quality and team performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Desk Leader | People-Focused IT Support & Incidents in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Service Desk Leader role. Highlight your experience in managing service incidents and coaching teams, as these are key aspects of the job.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about leading a service desk team. Share specific examples of how you've improved service quality or team performance in previous roles.
Showcase Your People Skills:Since this role is all about people-focused IT support, don’t forget to emphasise your interpersonal skills. Mention any experience you have in working with senior stakeholders or supporting colleagues in a tech environment.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at Great Ormond Street Hospital
✨Know Your Stuff
Make sure you’re well-versed in both Windows and Mac environments. Brush up on common service incidents and how to resolve them, as well as the latest trends in IT support. This will show that you’re not just a leader but also a hands-on expert.
✨Showcase Your Coaching Skills
Prepare examples of how you’ve successfully coached and developed your team in the past. Think about specific situations where your guidance led to improved performance or service quality. This will demonstrate your people-focused approach, which is key for this role.
✨Engage with Stakeholders
Be ready to discuss how you’ve worked with senior stakeholders in previous roles. Highlight your communication skills and how you’ve managed expectations during service incidents. This will show that you can bridge the gap between technical teams and management effectively.
✨Emphasise Flexibility and Adaptability
Given the flexible working approach mentioned, be prepared to talk about how you adapt to changing circumstances. Share examples of how you’ve managed remote teams or adjusted processes to maintain service quality. This will resonate well with their focus on team performance.
