Senior Business Analyst - Technology in London

Application Deadline: 8 June 2026

Department: Technology

Employment Type: Permanent

Location: Great Ormond Street Hospital Children's Charity

Reporting To: Peta Ridgway

Compensation: £56,000 / year

Description

Are you a strategic Business Analyst who enjoys solving complex problems, bringing clarity to ambiguity and helping organisations deliver meaningful change? Great Ormond Street Hospital Charity is looking for a Senior Business Analyst to play a leading role across major technology and digital transformation programmes. This is an opportunity to work on high‑profile initiatives that will help shape how the organisation uses technology, data and digital experiences to work smarter, faster and more effectively.

This is a varied role that combines strategic thinking with hands‑on delivery. One day you could be leading discovery workshops, mapping complex processes or influencing programme priorities; the next you could be working closely with technical teams to unblock delivery, challenge assumptions or improve how systems and services work together. You’ll work across a broad range of programmes and stakeholders, including Salesforce and data‑driven transformation initiatives, helping ensure solutions are practical, user‑focused and deliver measurable value to the organisation.

We’re looking for someone who is naturally curious, collaborative and analytical—someone who enjoys digging into problems, asking the right questions and bringing people together around solutions. You’ll need to be comfortable navigating complexity, influencing senior stakeholders and balancing business needs with technical realities. As a senior member of the Technology Delivery team, you’ll also play an important role in shaping ways of working, supporting others and helping embed strong delivery and analysis practices across the organisation.

Salary

The salary for this role is £56,000 per annum and we operate a hybrid working policy of a minimum of 2 days per week in the office. In line with our EDI strategy and Total Reward policy, we calculate our salaries based on benchmarking data across the charity sector. To ensure fairness for existing staff and new joiners, we do not offer salaries above the advertised rate.

Key Responsibilities

• Lead business analysis activities across complex technology and digital programmes, ensuring solutions are aligned to organisational priorities and deliver measurable value.
• Work closely with stakeholders, technical teams and suppliers to gather, analyse and translate business requirements into clear and effective solutions.
• Facilitate workshops, discovery sessions and stakeholder discussions to understand current challenges, identify opportunities and shape future processes and services.
• Support delivery teams within Agile environments, helping manage priorities, clarify requirements and maintain alignment throughout delivery.
• Analyse systems, processes and data to identify inefficiencies, risks and opportunities for improvement, making clear recommendations to support decision‑making.
• Build strong relationships across business and technology teams, acting as a trusted partner and helping bridge technical and non‑technical perspectives.
• Ensure requirements, processes and solutions are documented clearly and consistently, maintaining strong governance, traceability and quality standards.
• Support testing, validation and business readiness activities to ensure solutions meet user needs and are successfully adopted.
• Provide mentoring and guidance to other Business Analysts and delivery colleagues, helping strengthen capability and promote best practice across the team.
• Contribute to the continued evolution of business analysis and delivery practices, identifying opportunities to improve processes, collaboration and outcomes.

Skills, Knowledge and Expertise

• Significant experience working as a Business Analyst within technology, digital transformation or change programmes.
• Experience working with Salesforce, CRM platforms or data‑driven transformation programmes would be advantageous.
• Experience working within Agile and Scrum delivery environments.
• Strong workshop facilitation, stakeholder engagement and requirements gathering skills.
• Strong analytical and problem‑solving skills, with the ability to work through complexity and identify practical solutions.
• Experience supporting business process improvement, operational change and service optimisation initiatives.
• Ability to build strong relationships and communicate effectively across both technical and non‑technical audiences.
• Confidence influencing stakeholders and supporting decision‑making across programmes and projects.
• Strong organisational skills, with the ability to manage multiple priorities and workstreams effectively.
• Understanding of governance, traceability, risk and quality assurance principles within delivery environments.

Benefits

• 30 days annual leave (plus bank holidays)
• A flexible approach to working arrangements.
• Access to our enhanced pension scheme
• Life assurance
• Access to various health and wellbeing schemes, including the employee assistance programme.