At a Glance
- Tasks: Be the first point of contact for patients and assist with administrative duties.
- Company: Join a leading NHS Haemophilia Centre dedicated to patient care.
- Benefits: Inclusive workplace, professional development, and commitment to anti-racism.
- Other info: Dynamic team environment with opportunities for growth and learning.
- Why this job: Make a real difference in patients' lives while developing your admin skills.
- Qualifications: GCSEs in English and Maths, plus experience in admin or customer service.
The predicted salary is between 37035 - 45265 £ per year.
This role is part of a small team within the Haemophilia Centre at GOSH. The post holder will be the first point of contact for patients and their families as they enter the centre. They will be responsible for basic secretarial functions, assisting with patient-related queries, as well as booking appointments and recording clinic attendance. The role will also include working closely with the Centre Manager to create national haemophilia reports and aid in the financial and data management of the centre. Attention to detail is an essential attribute for the postholder, as they will be editing clinical letters and registering patients. Another important aspect of the role will be assisting with the promotion and use of Haemtrack – a therapy recording system that allows patients and their families to record their use of treatment through a smartphone. This will involve contacting and interacting with patients in person or via email or phone, therefore good communication skills are also important.
The Haemophilia Centre is seeking an experienced Administrator with excellent communication skills who is patient focused with previous administration experience preferably within a NHS environment. Reporting to the Haemophilia Centre Manager, you will be responsible for administering the Haemophilia Centre’s administration services and daily functions.
The centre runs Mondays to Fridays. You will be responsible for carrying out the daily administrative functions. You will engage with patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service. An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.
We are committed to recruiting the best person for the job through a fair, open and consistent process that is free from bias and discrimination. We are working towards becoming an anti-racist organisation. This means creating a workplace where every colleague feels seen, heard and valued, and where racism in any form has no place. Our anti-racism commitment is backed by action through our Anti-Racism Statement and action plan, developed in collaboration with our REACH staff network. We actively challenge discrimination, dismantle barriers and embed equity across all aspects of our workforce, including recruitment, progression and development. All applicants will receive equal consideration regardless of race, ethnicity, nationality, religion or belief, sexual orientation, gender identity, age, disability, health condition or employment history. We particularly welcome applications from ethnically diverse communities, people with disabilities or long-term health conditions, and LGBTQ+ community members. We are proud to be a Disability Confident Employer, a member of the Business Disability Forum, and a Stonewall Diversity Champion. Our staff networks, including REACH, PRIDE, ENABLED and Women’s Networks, are active and executive supported. These employee-led networks play a vital role in shaping an inclusive culture at GOSH and are open to all colleagues. Together, we are building a culture where inclusion is not optional - it is essential.
The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.
Essential criteria
- Educated to GCSE or equivalent level, with at least 5 A*-C GCSEs or equivalent (which must include English and Maths)
- Evidence of professional development within the last 2 years.
Desirable criteria
- Business Admin NVQ Level 3 or equivalent award
Experience/Knowledge
Essential criteria
- Experience of working in an administrative, customer or patient focused role
- Experience of working within an operational NHS environment
- Knowledge of NHS policy, including referral to treatment targets
- Experience of communicating with individuals and groups at different levels of seniority
Skills/Abilities
Essential criteria
- Excellent written and verbal communication skills with strong customer service skills
- Ability to work effectively in a relatively high pressure environment
- Confident in decision-making and taking responsibility for service delivery
- Excellent organisational skills with the ability to prioritise work and meet deadlines
- Ability to train staff and monitor performance
- Excellent computer skills, including the use of word processing, spreadsheets, email, and the use of NHS computer systems, to include patient information systems
- Ability to negotiate and manage conflict, including handling sensitive situations and information
- Leadership skills and the ability to motivate staff
- Ability to undertake project work
Desirable criteria
- Ability to identify service improvement opportunities
Haemophilia Centre Administrator in London employer: Great Ormond Street Hospital
Great Ormond Street Hospital is an exceptional employer, offering a dynamic work environment where innovation meets compassion. With a strong focus on employee wellbeing, you will benefit from generous annual leave and health schemes, while also having the opportunity to collaborate with diverse teams in a hybrid setting that promotes work-life balance. Join us to make a meaningful impact in the lives of children and families, while advancing your career in a supportive and rewarding atmosphere.
Contact Details:
Great Ormond Street Hospital Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Haemophilia Centre Administrator in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Great Ormond Street Hospital.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Great Ormond Street Hospital.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Great Ormond Street Hospital, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Haemophilia Centre Administrator in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Great Ormond Street Hospital.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Great Ormond Street Hospital.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Great Ormond Street Hospital. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Great Ormond Street Hospital. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Great Ormond Street Hospital
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Great Ormond Street Hospital’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
