ICT Senior Technical Engineer (London)

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Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is the leading hospital for children in the UK and renowned the world over for its dedication to paediatric research and medicine. This is an exciting time to join the Trust as we have recently launched our ‘Above and Beyond’ strategy which is a 5 year plan to advance care for children and young people with complex health needs.

At GOSH we are constantly planning for the future and we are investing significantly to replace and develop our ICT infrastructure, reshaping the business to deliver the highest levels of performance and best clinical outcomes possible. This extensive strategic investment in Information Management and Technology builds on our existing systems to deliver digital enhancements across all aspects of care. We have a strong enterprise electronic patient record (EPR) which sits at the very heart of the Trust digital footprint.

Main duties of the job

We have an exciting opportunity for a talented and experienced technical engineer to join our ICT Directorate in the role of ICT Senior Technical Engineer. You will be responsible for:

– Maintenance and day-to-day operation of the server, application and cloud services in line with policy and procedures.

– Availability of the Trust’s entire server environment, both physical and virtual, including the Citrix estate.

– Microsoft Endpoint Configuration Manager (formerly System Centre Configuration Manager).

– Ensuring that updates pushed out via the Endpoint Configuration Manager are fully tested and delivered in a controlled and timely manner.

This is a crucial and challenging role and you will play a key part in supporting the ICT Directorate to achieve ICT Technical Operations objectives and deliver results.

For a full outline of the candidate requirements please review the Person Specification for the role.

Working for our organisation

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination.

We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed.

We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion.

We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents please view the attachment/s below.

Person specificationOur Always Values

• GOSH Values

Education, training and qualifications

• Educated to Masters Level or significant equivalent experience
• One or more technical certification, such as MSCE, MSCA, MTA, MCSA, CCNA, CCP, CCA, VCA, VCP
• Specialist training on at least 5 of the following: Microsoft Windows Server, Microsoft 365, Citrix. Virtual Apps and Desktops (CVAD), Citrix Netscaler ADC, VMWARE vSphere , Endpoint Configuration Manager (SCCM MECM), PowerShell.
• Relevant project management experience, including production of project plans, resource planning and goal setting
• Training in Cloud Infrastructure and Linux.

Skills and abilities

• Demonstrable organisational, analytical and strategic level planning skills
• Strong team working skills, with the ability to inspire staff into achieving a common goal
• Excellent written and verbal communication skills with the ability to communicate, negotiate and influence staff at all levels in the organisation
• Ability to engage and negotiate with suppliers to identify beneficial outcomes of operational and project-related problems
• Demonstratable scripting knowledge: Bash, Batch and PowerShell
• Ability to work across institutions and boundaries between healthcare sectors to formulate and implement IT projects and deliver agreed benefits

Knowledge & Experience

• Significant experience configuring and managing a Microsoft Active Directory forest and the related server and back office technologies generally found within.
• Good knowledge of current protocols and standards, including Active Directory, Group Policies, Cloud Services, Virtualization, Business Continuity, App delivery services, Disaster Recovery.
• Significant and demonstrable technical knowledge of Datacentre based technologies and standards
• Experience of managing stakeholders, ensuring high quality and timely communications across project groups and organisational management

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