Employee Services Assistant

The Employee Services Desk is at the centre of the HR and Organisational Development function, providing comprehensive transactional and advisory support across all stages of the employee lifecycle. The team is responsible for processing employee changes within ESR, managing pay-related amendments, and ensuring compliance monitoring is conducted effectively and accurately. In addition, the team oversees the honorary contract process, including the onboarding, administration, and ongoing monitoring of a large honorary workforce, ensuring all regulatory and organisational requirements are met.

The successful candidate will have previous experience in an HR or customer service environment and possess excellent communication and relationship-building skills. You will be comfortable working in a busy, fast-paced setting, managing multiple priorities while maintaining a high level of accuracy and meeting deadlines. A proactive and customer-focused approach is essential. Strong IT skills are required, including experience using Microsoft Office applications such as Word and Excel. Experience with TRAC and ESR systems would be advantageous.

This is a varied and rewarding role that offers the opportunity to make a meaningful contribution to the employee experience. In return, we are committed to supporting your professional growth and helping you build a successful and rewarding career within HR.

Main duties of the job:

• You will champion the GOSH Values as you help provide excellent customer service to all staff.
• You’ll be responsible for processing HR transactions, staff changes, compliance, creating letters, responding to queries and data entry.
• You will have an excellent telephone manner and strong rapport building skills and thrive in working in a high volume, fast-paced environment.
• You will have the ability to multi-task, meet deadlines and a proactive approach to your work.
• A good working knowledge of IT systems including Microsoft Word and Microsoft Excel is essential.
• Experience of using TRAC and ESR would be an advantage.

The Employee Services Team will provide transactional and advisory HR support to all employees across the Trust. The team will support all the stages of employment including onboarding, all employment changes and payroll and manage all compliance monitoring.

Working for our organisation:

GOSH is committed to recruiting the best person for the job, based solely on their ability and individual merit as measured against the criteria for the role; through a process that is fair, open, consistent and free from bias and discrimination. We are committed to being a diverse and inclusive employer and foster a culture where all staff are valued, respected and acknowledged. All applicants will receive consideration for employment without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability status or length of time spent unemployed. We particularly welcome applications from BAME communities, people with disabilities and/or long-term health conditions and LGBT+ community members.

We have policies and procedures in place to ensure that all applicants and employees are treated fairly and consistently. We are proud to be accredited as a Disability Confident Employer, a member of Business Disability Forum and a Stonewall Diversity Champion. We have active and Executive supported BAME, LGBT+ and Allies, Disability and Long-Term Health Conditions and Women’s staff networks. Staff networks are employee-led groups formed around interests, issues and a common bond or background. Staff network members create a positive and inclusive work environment at Great Ormond Street Hospital by actively contributing to the Trust’s mission, values and efforts specific to inclusion. All of our staff networks are open to any employee.

Detailed job description and main responsibilities:

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required.

Person specification:

• Experience of working as part of a diverse team.

Education & Qualifications:

• Educated to 5 GCSEs level grades A-C including English and Maths (or equivalent).
• Level 2/3 Apprenticeship qualification in Business Administration or other subject.
• Administrative Qualification and/or equivalent experience.

Skills & abilities:

• Demonstrated experience of Information Technology such as databases, Microsoft Word, Excel, PowerPoint, Outlook.
• Demonstrated verbal and written communication skills to communicate effectively with staff at all levels of the Trust, applicants, external organisations and providers.
• Ability to process personal and sensitive information accurately in line with GDPR and Information Governance Guidelines.
• Ability to prioritise workload independently and effectively to meet Deadlines/KPIs.
• Ability to work as part of a team.
• Ability to use and communicate protocol, policies and procedures that enhance the Employment Services function.
• Adaptable, flexible and innovative approach to working.
• Ability to work with limited supervision for periods of time.
• Ability to evaluate identity documents to discover discrepancies and possible fraudulent items.

Knowledge & experience:

• Knowledge of systems and procedures.
• Previous experience of providing customer service to the public.
• Willingness to develop own knowledge and skills and undertake training for the role.
• Previous experience in an administrative role.
• Ability to maintain strict confidentiality at all times.
• Knowledge of NHS employment checking standards and UKVI Guidelines.
• Knowledge of Trac / ESR.
• Previous NHS experience.