EPR Senior Configuration Analyst

An exciting opportunity has arisen to join our Connect EPR Team, which supports both Great Ormond Street Children Hospital NHSFT and Royal Marsden NHSFT. Our vision is to deliver efficient and effective patient care through easy-to-use digital systems including Epic that provide staff and patients with access to the right information, in the right place, at the right time.

We are just about to launch an exciting and ambitious new 18-month programme focused on Epic User Satisfaction and Efficiency (Thrive) at GOSH, and are looking to increase our team size to support this initiative as well as continue with other optimisation priorities. We are looking for passionate individuals to join our team and further enhance the digital services we provide. Much of this work requires close collaborative and co-ordinated working with other EPR application teams. We also work closely with technical specialists from our EPR supplier Epic. You will be joining a well-structured team who provide mutual training and support as needed. If not already certified in any of the Epic applications mentioned above, you must be prepared to undertake training and, within five months of start date, become qualified in at least one of the relevant applications. Post-pandemic our team will continue to work flexibly with a combination of remote and office based working days.

Main duties of the job:

• Experience in the following application areas would be helpful, but not essential: Inpatients, Outpatients, Cadence/PAS, OpTime.
• The successful candidate will need a good understanding of relevant clinical or administrative workflows.
• We will provide the necessary support and training for you to become an expert analyst, covering all aspects of the role such as project management, workflow design, configuring build and testing of new functionality in Epic.
• A typical day may include a meeting with colleagues in the Trust to design a new workflow or optimising an existing workflow, configuring and testing new functionality or troubleshooting an end user issue.
• We are regularly upgrading the system and so there is ample opportunity to explore and configure the latest Epic functionality, as well as support end users and provide training as necessary.

As an EPR Senior Configuration Analyst the post holder is responsible for:

• Assisting ongoing optimisation of the Trust’s electronic patient record (EPR) system within a designated team.
• Assisting with the ongoing end user training and support of the Trust’s end users; at times providing on-call support.
• If required, gaining an additional Epic qualification through successfully completing Epic’s training programme (certified or proficient).
• Working on several integrated areas to ensure a coordinated approach across all teams.

Great Ormond Street Hospital for Children NHS Foundation Trust (GOSH) is an international centre of excellence in child healthcare. GOSH is an acute specialist paediatric hospital with a mission to provide world-class care to children and young people with rare, complex and difficult-to-treat conditions. Together with our research partner, the UCL Great Ormond Street Institute of Child Health, we form the UK’s only academic Biomedical Research Centre specialising in paediatrics. Most of the children we care for are referred from other hospitals throughout the UK and overseas. There are 60 nationally recognised clinical specialities at GOSH; the UK's widest range of specialist health services for children on one site. We believe our people are the head, the heart, the hands and the face of GOSH. Being part of our team is incredibly rewarding and you will be doing something extraordinary to the lives of the children and young people we care for. GOSH is a challenging, complex and inspiring place to work. Each and every day our people come together to support each other to deliver excellent patient care, often working to help our patients and their families navigate through demanding processes and difficult decisions.

Detailed job description and main responsibilities:

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required.

Our always values GOSH Values Experience/Knowledge:

• Excellent operational or clinical knowledge of one or more specific areas including knowledge of relevant operational policies and procedures.
• Understanding of clinical, administrative and/or operational workflows and processes within a hospital environment.
• Previous NHS experience.
• Knowledge of medical terminology.
• Experience of supervising or line-managing staff, including contributing to or performing appraisals.
• Experience of supporting change management.
• Understanding of Information Governance.
• Experience of Epic configuration.

Skills/Abilities:

• Excellent organisational and planning skills.
• Excellent written and verbal communication with the ability to communicate with staff at all levels in the organisation, including clinical staff and managerial staff as well as with external suppliers.
• Intermediate knowledge of IT systems and software programmes such as Outlook, Word, Excel, PowerPoint.
• Able to prioritise tasks to achieve deadlines whilst working under pressure and with frequent interruptions.
• Ability to impart knowledge and/or present to others in a clear and concise manner.
• Able to cope with unpredictable and intense situations.
• Able to lead meetings, resolve conflicts, maintain issue lists and work to a project plan.
• Able to work collaboratively with own team members as well as those in other application teams.
• Good analytical and project management skills.
• Confident in working with, negotiating with and motivating clinical staff, medical consultants and other senior managers.
• Ability to present and argue a case confidently and persuasively.
• Ability to make decisions based on complex facts or situations requiring analysis, interpretation or comparison of a range of options.
• Educated to degree level or equivalent experience.
• Maths and English GCSE grade C or above or equivalent qualification.
• Continuing Professional Development.
• Epic Certification.
• IT qualification in MS office or equivalent experience.

Please be advised that the recruitment process for all admin and clerical roles at Bands 2-4 will be a two stage recruitment process whereby shortlisted candidates will undertake an online literacy, numeracy, ICT and typing test. Only those candidates who pass the competency test will proceed to a formal interview. The closing date given is a guide only. There may be some occasions where we have to close a vacancy once sufficient applications have been received. It is therefore advisable that you submit your application as early as possible to avoid disappointment. Only those candidates who clearly demonstrate how they meet the person specification criteria for this post will be shortlisted. Please note that where high volumes of applicants have been received, additional criteria may on occasion be used to determine the final shortlist. We are an accredited Living Wage Employer.

The postholder will have regular contact with vulnerable people and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.