At a Glance
- Tasks: Design and improve supporter journeys to create meaningful experiences.
- Company: Join Great Ormond Street Hospital Charity, making a difference in children's lives.
- Benefits: Enjoy 30 days annual leave, flexible working, and health benefits.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of a team that values supporters and creates lasting connections.
- Qualifications: Experience in fundraising or supporter experience with strong relationship-building skills.
The predicted salary is between 42770 - 42770 £ per year.
Application Deadline
17 September 2026
Department
Fundraising
Location
Great Ormond Street Hospital Children's Charity
Compensation
Description
Are you passionate about creating great experiences for supporters and building relationships that last?
Great Ormond Street Hospital Charity is looking for a Senior Supporter Experience Executive to help us understand, design and improve how supporters experience our charity.
You might already work in supporter experience, or your background could be in fundraising, stewardship, individual giving, campaigns or CRM.
What matters is that you understand supporters, enjoy bringing different teams together and can think beyond a single communication to consider the whole supporter journey.
Working as part of our Supporter Experience team, you'll help turn insight and ideas into thoughtful, personalised journeys that make supporters feel valued and inspired to stay connected with our work.
Key Responsibilities
- Help design and deliver supporter journeys across different audiences and channels, creating experiences that feel relevant, joined-up and personal.
- Work with fundraising and marketing teams to understand what supporters need at different points in their relationship with GOSH Charity.
- Coordinate supporter journeys across campaigns and teams, bringing colleagues together to create a consistent experience.
- Use supporter feedback, behavioural insight and performance data to understand what's working and identify opportunities to make journeys better.
- Work closely with colleagues across the charity to turn journey ideas into personalised communications for the right audiences at the right time.
- Support colleagues across the charity with advice, guidance and practical tools to help them put supporter needs at the heart of their work.
- Help develop journey maps, templates and ways of working that make it easier to create consistently great supporter experiences.
- Ensure supporter preferences, privacy and responsible use of data are considered throughout journey design and delivery.
Skills, Knowledge And Expertise
- Experience working in either fundraising, supporter stewardship, supporter/customer experience, individual giving, CRM, campaigns or a related area.
- Experience thinking about how supporters or customers are engaged, communicated with and developed over time.
- Strong relationship-building skills, with experience working collaboratively across different teams and stakeholders.
- Experience coordinating campaigns, projects or activities involving multiple teams or channels.
- Ability to use insight, feedback or performance data to understand audiences and recommend improvements.
- Strong organisational skills, with the ability to coordinate multiple priorities and keep activity moving.
- Excellent communication skills, with the confidence to share ideas, advise colleagues and build support for different approaches.
- An understanding of personalised or automated communications and marketing platforms would be helpful, but you don't need to be a technical specialist.
- DBS
- note a basic DBS check is required for this role.
Closing date
17th September 2026
Benefits
- 30 days annual leave (plus bank holidays)
- A flexible approach to working arrangements.
- Access to our enhanced pension scheme
- Life assurance
- Access to various health and wellbeing schemes, including the employee assistance programme.
- #J-18808-Ljbffr
Senior Supporter Experience Executive employer: Great Ormond Street Hospital Charity
Great Ormond Street Hospital Children's Charity is an exceptional employer that values its employees by offering a supportive work culture and a commitment to professional growth. With a flexible hybrid working policy, generous annual leave, and access to health and wellbeing schemes, we empower our Reporting Analysts to thrive while making a meaningful impact in the charity sector. Join us in transforming data into actionable insights that support our vital fundraising efforts.
Contact Details:
Great Ormond Street Hospital Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Supporter Experience Executive
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Great Ormond Street Hospital Charity.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Great Ormond Street Hospital Charity.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Great Ormond Street Hospital Charity.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Great Ormond Street Hospital Charity. Apply directly through us to stand out!
We think you need these skills to ace Senior Supporter Experience Executive
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Great Ormond Street Hospital Charity. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Senior Supporter Experience Executive, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Great Ormond Street Hospital Charity
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Great Ormond Street Hospital Charity. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
