At a Glance
- Tasks: Welcome visitors and support admin tasks at GOSH Charity's reception.
- Company: Join the passionate team at GOSH Charity, making a difference for seriously ill children.
- Benefits: Gain valuable experience, enhance your CV, and receive training and support.
- Other info: Flexible shifts available; reimbursement for out-of-pocket expenses.
- Why this job: Meet new people while helping families access vital care and support.
- Qualifications: Confident communicator with basic IT skills; must be over 18.
Do you enjoy meeting new people, and want to develop or use your communication and admin skills? This is the role for you. We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors.
We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.
What’s involved?
- Hosting the reception desk and welcoming visitors into the office
- Offering visitors a seat and refreshments if appropriate
- Letting colleagues know their visitor has arrived
- Accepting parcels
- Answering telephones and transferring calls/taking messages
- Taking letters/parcels to the local post office
What time should you offer?
Ideally, we’d like you to offer to help with 1 shift a week, but we’d be delighted if you would like to offer more! The following shifts are available:
- Monday – 10am-1pm
- Monday – 1pm-4pm
- Tuesday – 1pm-4pm
- Friday – 10am-1pm
Where will you be based?
GOSH Charity Head Office, 40 Bernard Street, London WC1N 1LE
What can you gain from volunteering in this role?
- Join an enthusiastic team, meet new people, and get more involved in your local community
- Use and develop your communication and customer service skills, enhancing your CV if that is important to you
- Knowing that you are helping seriously ill children, and their families have access to care and support
Training and support
- Welcome and induction from the Supporter Relations team including role specific training and briefings on how to use the telephone etc.
- On the day support from the Supporter Relations team
- E-learning to cover health and safety and information governance
- Regular updates how your support is making a difference
- Provided a Volunteer Handbook
What we are looking for
- Confident at meeting new people and enthusiastic about offering them a friendly welcome
- Can communicate clearly and confidently either face to face or over the telephone
- Working knowledge of basic IT systems, Microsoft packages
- Can undertake tasks using own initiative but confident to ask for help when needed
- Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
- Ability to represent GOSH Charity and our values positively
- Over 18 years of age
What we offer in return
- Reimbursement of out-of-pocket expenses in line with GOSH guidelines
- Training and support as outlined above
- A reference
Equality and diversity
GOSH recognises the strengths of equality, diversity, and inclusion – and how a diverse group of volunteers can help us reflect our diverse patient cohort. Therefore, we particularly welcome applicants from a range of different backgrounds. We also recognise that disabled people, or those with long-term health conditions, may need some support from us to volunteer. We are more than happy to make reasonable adjustments and cater to your needs.
Office Reception Host - Volunteer employer: Great Ormond Street Hospital Charity
GOSH Charity is an exceptional employer that offers a unique opportunity to volunteer in a supportive and welcoming environment at our Head Office in London. By joining our enthusiastic Supporter Relations team, you will not only enhance your communication and administrative skills but also contribute to making a meaningful difference in the lives of seriously ill children and their families. We value diversity and inclusion, providing training and support to ensure all volunteers feel empowered and appreciated.
Contact Detail:
Great Ormond Street Hospital Charity Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Office Reception Host - Volunteer
✨Tip Number 1
Get to know the GOSH Charity vibe! Before your interview, check out their website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! Since this role is all about welcoming visitors, think of a few scenarios where you might need to engage with different types of people. Role-play with a friend or family member to boost your confidence and communication skills.
✨Tip Number 3
Be proactive during your shift! If you see something that needs doing, like tidying up the reception area or offering refreshments, jump in. This shows initiative and a willingness to contribute, which is exactly what GOSH Charity is looking for.
✨Tip Number 4
Don’t forget to follow up! After your shift, send a quick thank-you email to the Supporter Relations team. It’s a nice touch that keeps you on their radar and shows your appreciation for the opportunity to volunteer.
We think you need these skills to ace Office Reception Host - Volunteer
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for meeting new people and helping out.
Tailor Your Application:Make sure to highlight any relevant skills or experiences that match what we're looking for. If you've got experience in customer service or admin, shout about it! It’ll help us see how you can fit into our team.
Keep It Clear and Concise:We appreciate a well-structured application. Keep your sentences clear and to the point, and make sure to proofread for any typos. A tidy application shows us you care!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you on board with the GOSH Charity team.
How to prepare for a job interview at Great Ormond Street Hospital Charity
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Office Reception Host involves. Familiarise yourself with the tasks listed in the job description, like welcoming visitors and handling calls. This will help you demonstrate your enthusiasm and readiness to take on the role.
✨Show Off Your People Skills
Since this role is all about meeting new people, be prepared to share examples of how you've successfully interacted with others in the past. Whether it’s through volunteering or previous jobs, highlight your communication skills and how you create a welcoming atmosphere.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some questions about the Supporter Relations team and the impact of your role. This shows your genuine interest in the position and helps you understand how you can contribute to GOSH Charity's mission.
✨Be Yourself and Stay Positive
Authenticity goes a long way. Be yourself during the interview and let your passion for helping others shine through. A positive attitude can make a lasting impression, so focus on what excites you about the opportunity to volunteer with GOSH Charity.
