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- Tasks: Welcome visitors and support admin tasks at GOSH Charity's reception.
- Company: Join the inspiring team at Great Ormond Street Hospital Charity.
- Benefits: Gain valuable experience, enhance your CV, and make a difference.
- Why this job: Help seriously ill children while developing your communication skills.
- Qualifications: Confident communicator with basic IT skills; over 18 years old.
- Other info: Flexible shifts available; training and support provided.
Overview
Application Deadline: 19 September 2025
Department: Fundraising
Location: Great Ormond Street Hospital Children\’s Charity
Description: Do you enjoy meeting new people, and want to develop or use your communication and admin skills? This is the role for you. We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors. We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.
Interviews will be in person w/c 22nd September to 3rd October.
What time should you offer?
Ideally, we’d like you to offer to help with 1 shift a week, but we’d be delighted if you would like to offer more!
Shift Timings We Have Available Are
- Monday – 1pm-4pm
- Tuesday – 1pm-4pm
- Wednesday – 10am-1pm
- Wednesday – 1pm-4pm
- Friday – 10am-1pm
- Friday – 1pm-4pm
Where will you be based
GOSH Charity Head Office, 40 Bernard Street, London WC1N 1LE
EDI
GOSH Charity recognises the strengths of equity, diversity, and inclusion – and how a diverse group of volunteers can help us reflect our diverse patients and families. Therefore, we particularly welcome applicants from a range of different backgrounds. We also recognise that disabled people, or those with long-term health conditions, may need some support from us to volunteer. We are more than happy to make reasonable adjustments and cater to your needs.
Pre-volunteering Requirements
- Complete the online application form
- There will be an informal chat with the team to learn more about one another and see if the role is right for you. This will take place in our office on either the 13th or the 14th of November.
- We ask for 2 references before you start this role, this can be a community/faith leader, social worker, employer, a contact where you used to volunteer, a tutor etc
- This role will have a settling in period of 4 weeks to see if the role is right for you.
Whats Involved
- Hosting the reception desk and welcoming visitors into the office
- Offering visitors a seat and refreshments if appropriate
- Letting colleagues know their visitor has arrived
- Accepting parcels
- Making outbound Good Luck calls to our supporters
- Taking letters/parcels to the local post office
Training and support
- Welcome and induction from the Supporter Relations team including role specific training and briefings on how to use the telephone
- On the day support from the Supporter Relations team
- E-learning to cover health and safety and information governance
- Regular updates how your support is making a difference
- Provided a Volunteer Handbook
What We Are Looking For
- Confident at meeting new people and enthusiastic about offering them a friendly welcome
- Can communicate clearly and confidently either face to face or over the telephone
- Happy to make outbound calls to our supporters
- Working knowledge of basic IT systems, Microsoft packages
- Can undertake tasks using own initiative but confident to ask for help when needed
- Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
- Ability to represent GOSH Charity and our values positively
- Over 18 years of age
What can you gain from volunteering in this role?
- Join an enthusiastic team, meet new people, and get more involved in your local community
- Use and develop your communication and customer service skills, enhancing your CV if that is important to you
- Knowing that you are helping seriously ill children, and their families have access to care and support by supporting them.
What we offer in return
- Reimbursement of out-of-pocket expenses in line with GOSH Charity guidelines
- Training and support as outlined above
- A reference
Seniority level: Internship
Employment type: Internship
Job function: Administrative
Industries: Non-profit Organizations
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Office Reception Host - Volunteer employer: Great Ormond Street Hospital Charity
Contact Detail:
Great Ormond Street Hospital Charity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Reception Host - Volunteer
✨Tip Number 1
Get to know the role and the team! Before your interview, do a bit of research on GOSH Charity and the Supporter Relations team. This will help you connect better during your chat and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since this role is all about welcoming visitors and making them feel at home, try role-playing with a friend or family member. This will help you feel more confident when it comes to meeting new people.
✨Tip Number 3
Be proactive! If you have any questions or need clarification about the role, don’t hesitate to reach out. Showing initiative can really set you apart from other candidates and demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details you need about the role and the application process right there. Let’s get you started on this exciting journey!
We think you need these skills to ace Office Reception Host - Volunteer
Some tips for your application 🫡
Be Yourself!: When filling out your application, let your personality shine through. We want to see the real you, so don’t be afraid to show your enthusiasm for meeting new people and helping others!
Tailor Your Application: Make sure to highlight your communication and admin skills in your application. Relate your experiences to the role of Office Reception Host, showing us why you’d be a great fit for our team!
Check Your Details: Before hitting that submit button, double-check your application for any typos or errors. A polished application shows us you’re serious about the role and pays attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity with GOSH Charity!
How to prepare for a job interview at Great Ormond Street Hospital Charity
✨Know the Role Inside Out
Before your interview, make sure you understand what being an Office Reception Host involves. Familiarise yourself with the tasks like welcoming visitors and handling administrative duties. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Show Off Your Communication Skills
Since this role is all about meeting new people, practice your communication skills. Think of examples where you've successfully interacted with others, whether face-to-face or over the phone. Being able to convey your thoughts clearly will impress the interviewers.
✨Be Ready to Discuss Your Initiative
The role requires someone who can take initiative but also knows when to ask for help. Prepare to share instances where you've taken charge of a situation or sought assistance when needed. This shows that you can balance independence with teamwork.
✨Emphasise Your Passion for the Cause
GOSH Charity is all about supporting seriously ill children and their families. Make sure to express your passion for helping others and how volunteering aligns with your values. This personal connection can set you apart from other candidates.
