At a Glance
- Tasks: Lead and coach a team to enhance IT support for 300 users.
- Company: Great Ormond Street Hospital Charity, dedicated to improving technology interactions.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to work in a meaningful role within a renowned charity.
- Why this job: Make a real difference in IT support while shaping user experiences.
- Qualifications: Strong leadership skills and a passion for improving IT services.
The predicted salary is between 31500 - 38500 £ per year.
Great Ormond Street Hospital Charity is seeking a Service Desk Manager to lead the Service Desk and shape how colleagues interact with technology and support.
You’ll coach a small team of around 300 users across Windows and Mac environments, balancing service, strategy and delivery while partnering with senior stakeholders to navigate priorities.
This role requires a commercially minded, resilient leader who thrives on improving how things work and driving durable, not cosmetic, fixes.
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Service Desk Manager - Lead, Coach & Improve IT Support in London employer: Great Ormond Street Hospital Charity
Great Ormond Street Hospital Charity is an exceptional employer, offering a unique opportunity to make a meaningful impact in the healthcare sector while enjoying a flexible hybrid working arrangement. Our supportive work culture fosters professional growth and development, empowering employees to excel in their roles and contribute to our vital mission of enhancing children's health. Join us to be part of a dedicated team that values innovation and collaboration in a rewarding environment.
Contact Details:
Great Ormond Street Hospital Charity Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Manager - Lead, Coach & Improve IT Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Great Ormond Street Hospital Charity. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Great Ormond Street Hospital Charity before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Desk Manager - Lead, Coach & Improve IT Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Great Ormond Street Hospital Charity:Your cover letter is your chance to shine! Tell us why you want to work at Great Ormond Street Hospital Charity specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Great Ormond Street Hospital Charity!
How to prepare for a job interview at Great Ormond Street Hospital Charity
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
