Practice Manager in Corby

Great Oakley Medical Centre is a semi-rural practice providing high quality care for our patients. Our focus is on continuity, efficiency and harnessing the opportunities presented by digital innovation and partnership working. We value our workforce and the care and support they provide for our population.

We are recruiting due to the retirement of our practice manager who has been the backbone of our practice for 28 years and has overseen growth from a list size of zero to over 15,600 patients. We are looking for a well-organised and enthusiastic Practice Manager to continue to work with the Partnership in leading our wonderful team.

We need someone to join us who can combine a focus on patient care with business and strategic planning skills. They will need to use their networks and initiative to maximise opportunities and resources available to our practice in a rapidly changing environment.

The Practice Manager role will work closely with the Deputy Practice Manager and Finance Manager roles as well as the senior administrative team.

The PM will work closely with the Partnership and Finance Manager on the strategic and financial planning for the practice. They will also support the development of the workforce including recruitment, appraisal and HR issues. They will have responsibility for the line management of the non-clinical staff employed by the practice. They will also have oversight of staff annual leave and other absences. The Practice Manager will have responsibility for ensuring practice governance documentation is kept up to date and stored on the practice intranet which is currently Clarity Teamnet.

The Practice Manager will have oversight of contracts that relate to estates management including health and safety, cleaning and insurance. The Practice Manager will have oversight of NHS, PCN and QOF contractual obligations as well as any projects within the Practice. The Practice Manager needs to ensure all policies and procedures (including robust IT and IG processes) are in place and that CQC compliance is maintained. They will work with the Deputy Practice Manager in their role to ensure that we respond to feedback, manage complaints and support our Patient Participation Group. The Practice Manager will be the key point of contact for NHSE, ICB and other organisations. They may be expected to act as a representative for the Practice at meetings, and this may require attendance in person. This is not an exhaustive list; the role will evolve based on the needs of the Practice.

About us: Great Oakley Medical Centre is a growing and adapting practice with 3 GP partners and 5 salaried GPs. We have a friendly team looking after a growing patient list which currently has over 15,600 patients. We are driven to provide the highest quality of care within the available resources. We are a training and teaching practice, and host learners from all disciplines and professional backgrounds.

We have been a Total Triage practice using AccuRx since August 2025. We aim to optimise the opportunities that digital and remote consulting provide. We are situated at the southern edge of Corby in Northamptonshire, with good road and public transport links. We are in a partner-owned purpose-built building. Our surgery has external contracts in addition to our GMS contract that support the local community hospital and a 51-bed step down unit, which provides a useful and high-quality service for the local community. We work with a wide multidisciplinary team which includes PCN ARRS staff as well as working closely with other local organisations in the locality and ICB area, especially in our work to support frail patients. Triangle PCN covers approximately 37,000 patients and we are one of the two practices within the PCN. We also work closely with the two other partnerships in the Corby Neighbourhood to ensure that our locality continues to support our local population. We actively engage with our PPG and are looking to continue to develop the way that we work with them in future.

Our Practice Manager has a key role in our Practice, leading and supporting the management of the organisation and all our patient and service pathways. The Practice Manager role will suit a motivated individual who can work independently and as part of a team. An open and approachable attitude and pragmatic approach to change will be well-received and welcomed in our organisation.

We expect the practice manager to lead the team in promoting the following areas:

• equality, diversity and inclusion
• continuous quality improvement
• CQC compliance
• confidentiality
• collaborative working
• learning and development
• ensuring the organisation complies with UK legislation and both NHS and CQC regulations

Qualifications:

• Excellent leadership skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Effective time management
• Ability to network and build relationships
• Proven problem solving and analytical skills
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams
• Experience of working with the general public
• Experience of managing multi-disciplinary teams
• Experience of staff performance management including appraisal, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Experience of workforce planning, forecasting and development
• Good standard of education with excellent literacy and numeracy
• Excellent organisational and team management skills
• To be discreet and always maintain confidentiality
• Full UK Driving licence
• Ability to identify and negotiate opportunities for the practice
• Strategic thinker and negotiator
• Experience of working in a healthcare setting
• NHS / primary care experience
• Relevant health and safety experience
• Educated to degree level in healthcare or business
• Flexibility to work outside of core office hours

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.