At a Glance
- Tasks: Serve delicious coffee and create memorable experiences for customers at Manchester Airport.
- Company: Join a family-run UK business dedicated to exceptional customer service.
- Benefits: Enjoy free meals, flexible pay access, and up to 32 days annual leave.
- Other info: Diversity and inclusivity are at our core; we welcome all applicants!
- Why this job: Be part of a vibrant team and share your passion for coffee with travellers.
- Qualifications: Previous barista experience or relevant certification is preferred.
The predicted salary is between 9.9 - 12.1 £ per hour.
We are a family-run UK business operating food and beverage outlets at airports, creating exceptional experiences for all our customers. We believe airport customers deserve better - we ARE here to delight!
We are looking for a committed and enthusiastic individual to join our team as a Barista at Manchester Airport, to deliver exceptional drinks and outstanding customer service with a highly trained and motivated team. The Great Northern Market concept at Manchester Airport includes a team of approx. 120 with six kitchens and two bars, offering a diverse range of cuisines such as fried chicken, burgers, Mexican, pizza, Thai, an all-day grill, and a breakfast menu. The venue has approximately 470 covers and operates from 3am to 10pm.
As a Barista, you will be a reliable, hardworking, and enthusiastic team player, passionate about coffee and dedicated to providing exceptional customer service in a vibrant coffee-stop setting. This is an hourly paid role, and shifts may include early morning starts (e.g., 3 a.m.) or late finishes (e.g., the last flight). There is no requirement for split or double shifts.
The Role
In this role, you’ll ensure that every customer enjoys a consistently high level of service, adhering to our company policies and procedures. You’ll deliver an outstanding coffee-stop experience, working effectively with the team to provide first-class service with particular attention to hospitality and the promotion of sales.
Main Duties:
- Serving customers in a professional, friendly, and courteous manner, addressing any requirements or concerns.
- Maintaining a thorough knowledge of all food and beverage products available.
- Ensure that allocated tasks are completed effectively and handovers between colleagues are smooth.
- Escalate any customer feedback to the duty manager as necessary.
- Ensure adherence to health and safety, food preparation, and alcohol licensing requirements.
- Support the training and development of new and existing team members.
- Work collaboratively with back-of-house colleagues to deliver excellent customer service.
Requirements
We are looking for outgoing, self-motivated and enthusiastic individuals who are flexible with shift patterns and willing to undertake a variety of duties, while providing an exceptional customer experience. Weekend working is required as part of the role.
To succeed in this role, you’ll have:
- Trained Barista (relevant certification or proven experience in a coffee shop environment)
- A good level of written and verbal communication skills and the ability to build relationships with colleagues and customers.
- The ability to follow processes and maintain service levels.
- A willingness to learn about health & safety and food/drink standard requirements.
- Familiarity with airport-based hospitality (preferred but not essential)
Our values, Growth, Respect, Innovation, Togetherness (GRIT) are reflected in the behaviours we demand. ARE you; Curious, passionate and resilient Responsible, hard-working and keen to help others Willing to show up, be positive and have FUN!
Perks & Benefits
- Free meals while on duty at the site, from the 'Staff Duty Meal' options
- Tronc (tips and gratuities distribution system) via an elected troncmaster
- 28 days annual leave (including Bank Holidays), increasing by 1 day a year up to a maximum of 32 days
- NEST pension
- Wagestream (flexible pay access and multiple discount rewards at retailers)
- Health & wellbeing cash plan, also offering discounts and perks across hundreds of retailers
- Access to our Employee Assistance Programme for health and well-being support from day one
- Staff referral bonus scheme
Please note: All successful candidates will be required to:
- Provide proof of their right to work in the UK.
- Hold an Airport Security ID Pass, which we will assist with.
- The application process requires the production of a valid passport, a criminal record check, and five years of personal and employment references.
If you meet these requirements and are eager to be part of our team, please apply today!
Equal Opportunities
At ARE Ltd, we recognise the value of diversity and inclusivity in fostering a truly remarkable experience for all our customers. Our commitment extends beyond retail to building a workforce that reflects the wide array of perspectives and experiences found across the UK. We believe that embracing diversity in our teams enables us to provide exceptional service and innovation. We are dedicated to ensuring all our employees are treated fairly and equitably at work, with a strong commitment to promoting equity in both physical and mental health for everyone. To achieve this, we encourage applications from individuals of disadvantaged socio-economic backgrounds, disabled persons, LGBTQ+ community members, Black, Asian, and Minority Ethnic backgrounds, and those with lived experiences of discrimination.
Accessibility and Adjustments
ARE Ltd is committed to providing reasonable adjustments throughout our recruitment process. We strive to be as accommodating as possible to ensure all candidates can participate fully. If you have specific requirements or need adjustments at any stage of the application or interview process, please do not hesitate to get in touch. In your application, feel free to indicate your preferred pronouns (for example - she/her/hers, he/him/his, they/them/theirs, etc.) to help us better address and respect your identity throughout the process.
Barista in Manchester employer: Great Northern Market
At Great Northern Market, we pride ourselves on fostering a vibrant and supportive work culture that values teamwork and creativity. As a Junior Sous Chef at Manchester Airport, you'll benefit from opportunities for professional growth while working in a dynamic environment that prioritises high standards of food and service. Join us to be part of a passionate team dedicated to delivering exceptional culinary experiences in a bustling airport setting.
StudySmarter Expert Advice🤫
We think this is how you could land Barista in Manchester
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Great Northern Market. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Great Northern Market
Don't be shy about reaching out to Great Northern Market directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Barista in Manchester
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Great Northern Market and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Great Northern Market
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
