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- Tasks: Manage guest services and ensure exceptional experiences for visitors.
- Company: Great North Lodges offers stunning self-catering accommodations in beautiful Aviemore.
- Benefits: Enjoy a vibrant work environment with opportunities for personal growth.
- Why this job: Join a passionate team dedicated to creating memorable guest experiences in a breathtaking location.
- Qualifications: Customer service experience, tech-savvy, strong organisation skills, and a driving licence required.
- Other info: Training provided for desirable skills like social media management and property hosting.
The predicted salary is between 30000 - 42000 £ per year.
Great North Lodges offers quality self-catering accommodations amidst stunning landscapes in Aviemore and surrounding areas. We pride ourselves on delivering exceptional guest experiences and are looking for a dedicated Guest Services Manager to join our team.
We are seeking an outgoing individual capable of working independently and within a small team.
Essential Criteria:- Customer service experience
- Comfortable with technology and online systems
- Strong organisation skills
- Problem solving & complaint resolution experience
- Driving licence with a vehicle
- Experience using social media for business purposes
- Familiar with Supercontrol
- Familiar with Touchstay
- Experience working as or being a host of self catering properties
To request a full job description or to apply, please contact us.
Contact Detail:
Great North Lodges Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Manager
✨Tip Number 1
Familiarise yourself with the local area and attractions around Aviemore. Being knowledgeable about the region will not only help you in guest interactions but also demonstrate your commitment to providing exceptional service.
✨Tip Number 2
Brush up on your problem-solving skills by thinking of common guest issues and how you would resolve them. This will prepare you for potential scenarios during interviews and show that you're proactive.
✨Tip Number 3
If you have experience with social media, think of ways you could leverage it to enhance guest experiences or promote the lodges. Having creative ideas ready can set you apart from other candidates.
✨Tip Number 4
Make sure to highlight any relevant technology skills, especially if you have experience with systems like Supercontrol or Touchstay. Familiarity with these tools can be a significant advantage in your application.
We think you need these skills to ace Guest Services Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and organisational skills. Use specific examples that demonstrate your problem-solving abilities and any relevant technology proficiency.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for guest services and your ability to work both independently and as part of a team. Mention any experience you have with self-catering properties or social media for business.
Highlight Relevant Experience: In your application, emphasise any previous roles where you resolved complaints or improved guest experiences. This will show Great North Lodges that you have the necessary skills for the Guest Services Manager position.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Great North Lodges
✨Showcase Your Customer Service Skills
As a Guest Services Manager, your ability to provide exceptional customer service is crucial. Prepare examples from your past experiences where you successfully resolved complaints or enhanced guest satisfaction.
✨Demonstrate Tech Savviness
Familiarity with technology and online systems is essential for this role. Be ready to discuss any relevant software you've used, especially if you have experience with platforms like Supercontrol or Touchstay.
✨Highlight Your Organisational Skills
Strong organisational skills are key in managing guest services effectively. Think of instances where your organisational abilities led to improved efficiency or guest experiences, and be prepared to share these during the interview.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you handle difficult situations. Prepare specific examples that showcase your problem-solving skills and your approach to complaint resolution, as these will be vital in your role.
