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- Tasks: Lead and manage critical care operations across multiple sites, ensuring high-quality service delivery.
- Company: Join one of the UK's most respected air ambulance charities.
- Benefits: Competitive salary, aviation allowance, and opportunities for professional development.
- Why this job: Make a life-saving impact in your community while shaping future healthcare services.
- Qualifications: HCPC-registered Paramedic with leadership experience in high-pressure environments.
- Other info: Relocation required; dynamic role with direct engagement in operational duties.
The predicted salary is between 60000 - 84000 £ per year.
This is a rare and exciting opportunity to join our team in a senior, high-profile leadership position, equivalent to an NHS General Manager role.
As HEMS Group Operations Manager, you will hold strategic and operational responsibility for the delivery of our clinical, operational and aviation activities across multiple sites. Reporting directly to our Chief Executive Officer and working closely with the Board of Trustees, Medical Directors and Senior Leadership Team, you will provide visible, inspirational leadership to a highly skilled HEMS workforce operating at the very highest level of pre-hospital critical care.
You will be based across our two aircraft operations sites in Teesside and Langwathby, with oversight of road-based Rapid Response Vehicles (RRVs) and a shared night base. This is a site-based role and cannot be undertaken remotely. Relocation to the operational area will be required.
To maintain strong clinical credibility and engagement with frontline teams, up to 20% of the role will involve operational duties, flying or responding on an RRV, subject to competency and scope of practice.
You will be a credible, experienced and confident leader with a strong background in HEMS or pre-hospital critical care, capable of operating effectively at board level while remaining visible, approachable and respected by frontline teams. You will bring significant leadership and management experience, including responsibility for budgets, workforce planning and performance in complex, high-pressure environments.
You will be an HCPC-registered Paramedic with a minimum of five years’ post-registration experience, educated to degree level with postgraduate study at Diploma or Master’s level (or working towards). Strong clinical judgement, a clear commitment to patient safety and quality improvement, and the ability to inspire and develop others are essential. You will hold a full UK driving licence (C1/D1) with blue light emergency driving qualification, and be willing to undertake additional specialist training as required.
Experience as a HEMS Critical Care Paramedic and holding a HEMS CCP qualification (or willingness to complete this within three months) would be advantageous.
This is a unique opportunity to play a pivotal leadership role within one of the UK’s most respected air ambulance charities. As HEMS Group Operations Manager, you will help shape the future direction of our operational and clinical services, working alongside nationally recognised clinicians, senior leaders and trustees.
You will make a direct, life-saving impact for communities across the North of England, while benefiting from competitive senior pay, an aviation allowance and the opportunity for long-term professional development within a values-led, mission-driven organisation.
Closing date for applications: Sunday 22 February 2026 (midnight)
HEMS Group Operations Manager in London employer: Great North Air Ambulance Service
Contact Detail:
Great North Air Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HEMS Group Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the HEMS and pre-hospital critical care sectors. Attend industry events or join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to leadership and operational management. Think about your experiences and how they align with the role of HEMS Group Operations Manager. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your passion for patient safety and quality improvement during interviews. Share specific examples of how you've made a difference in previous roles. This will help us see your commitment to the values we hold dear at GNAAS.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team and making a real impact in the community.
We think you need these skills to ace HEMS Group Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience in HEMS and pre-hospital critical care. We want to see how your background aligns with the role of HEMS Group Operations Manager, so don’t hold back on showcasing your leadership skills!
Showcase Your Leadership Style: In your application, let us know about your approach to leadership. We’re looking for someone who can inspire and engage teams, so share examples of how you’ve successfully led in high-pressure environments. This is your chance to shine!
Highlight Your Clinical Credibility: As an HCPC-registered Paramedic, it’s crucial to demonstrate your clinical judgement and commitment to patient safety. Include any relevant qualifications and experiences that showcase your expertise and dedication to quality improvement.
Apply Through Our Website: Don’t forget to submit your application through our careers page! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Great North Air Ambulance Service
✨Know Your Stuff
Make sure you brush up on your knowledge of HEMS and pre-hospital critical care. Understand the specific challenges and responsibilities that come with the role of Group Operations Manager. Being able to discuss relevant experiences and how they relate to the job will show your expertise.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in high-pressure environments. Think about times when you inspired others or improved team performance. This is a senior role, so demonstrating your leadership style and how it aligns with their values is crucial.
✨Engage with the Frontline
Since the role involves operational duties, be ready to discuss how you plan to maintain strong engagement with frontline teams. Share your thoughts on fostering a culture of safety and quality improvement, as well as how you would support and develop your staff.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the organisation and its future. Inquire about their strategic goals, challenges they face, or how they measure success in their operations. This not only demonstrates your enthusiasm but also helps you gauge if the role is the right fit for you.
