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- Tasks: Lead and manage critical care operations across multiple sites, ensuring high-quality service delivery.
- Company: Join one of the UK's most respected air ambulance charities.
- Benefits: Competitive salary, aviation allowance, and opportunities for professional development.
- Why this job: Make a life-saving impact while shaping the future of pre-hospital care.
- Qualifications: HCPC-registered Paramedic with leadership experience in high-pressure environments.
- Other info: Relocation required; dynamic role with direct engagement in operational duties.
The predicted salary is between 60000 - 84000 £ per year.
This is a rare and exciting opportunity to join our team in a senior, high-profile leadership position, equivalent to an NHS General Manager role.
As HEMS Group Operations Manager, you will hold strategic and operational responsibility for the delivery of our clinical, operational and aviation activities across multiple sites. Reporting directly to our Chief Executive Officer and working closely with the Board of Trustees, Medical Directors and Senior Leadership Team, you will provide visible, inspirational leadership to a highly skilled HEMS workforce operating at the very highest level of pre-hospital critical care.
You will be based across our two aircraft operations sites in Teesside and Langwathby, with oversight of road-based Rapid Response Vehicles (RRVs) and a shared night base. This is a site-based role and cannot be undertaken remotely. Relocation to the operational area will be required.
To maintain strong clinical credibility and engagement with frontline teams, up to 20% of the role will involve operational duties, flying or responding on an RRV, subject to competency and scope of practice.
You will be a credible, experienced and confident leader with a strong background in HEMS or pre-hospital critical care, capable of operating effectively at board level while remaining visible, approachable and respected by frontline teams. You will bring significant leadership and management experience, including responsibility for budgets, workforce planning and performance in complex, high-pressure environments.
You will be an HCPC-registered Paramedic with a minimum of five years’ post-registration experience, educated to degree level with postgraduate study at Diploma or Master’s level (or working towards). Strong clinical judgement, a clear commitment to patient safety and quality improvement, and the ability to inspire and develop others are essential. You will hold a full UK driving licence (C1/D1) with blue light emergency driving qualification, and be willing to undertake additional specialist training as required.
Experience as a HEMS Critical Care Paramedic and holding a HEMS CCP qualification (or willingness to complete this within three months) would be advantageous.
This is a unique opportunity to play a pivotal leadership role within one of the UK’s most respected air ambulance charities. As HEMS Group Operations Manager, you will help shape the future direction of our operational and clinical services, working alongside nationally recognised clinicians, senior leaders and trustees.
You will make a direct, life-saving impact for communities across the North of England, while benefiting from competitive senior pay, an aviation allowance and the opportunity for long-term professional development within a values-led, mission-driven organisation.
For further information about the role and details on how to apply, please visit our careers page via the link below. Closing date for applications: Sunday 22 February 2026 (midnight).
HEMS Group Operations Manager employer: Great North Air Ambulance Service
Contact Detail:
Great North Air Ambulance Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land HEMS Group Operations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the HEMS and pre-hospital critical care sectors. Attend industry events or join relevant online groups to meet people who can give you insights or even refer you for the role.
✨Tip Number 2
Prepare for the interview by researching the organisation thoroughly. Understand their values, recent projects, and challenges they face. This will help us tailor your responses and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've demonstrated strong leadership and clinical judgement. We want to hear how you've inspired teams and improved patient safety in high-pressure situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our mission-driven team at GNAAS.
We think you need these skills to ace HEMS Group Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the HEMS Group Operations Manager role. Highlight your leadership experience, clinical background, and any relevant qualifications that match the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your experience makes you the perfect fit. Be sure to mention specific examples of your leadership and operational successes in high-pressure environments.
Showcase Your Clinical Credibility: Since this role involves significant clinical responsibility, make sure to emphasise your HCPC registration and any relevant clinical qualifications. We’re looking for someone who can inspire confidence in both our teams and the communities we serve.
Apply Through Our Website: Don’t forget to apply through our careers page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it gives you a chance to explore more about our mission and values.
How to prepare for a job interview at Great North Air Ambulance Service
✨Know Your Stuff
Make sure you brush up on your knowledge of HEMS operations and pre-hospital critical care. Be ready to discuss your experience in these areas, as well as any relevant leadership roles you've held. This will show that you're not just a good fit for the role, but that you truly understand the complexities involved.
✨Showcase Your Leadership Style
Prepare to talk about your leadership approach and how you inspire and develop teams. Think of specific examples where you've successfully led a team through high-pressure situations. This is crucial for a senior role like this, so make it count!
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask them about their experiences and challenges within the organisation. This shows your genuine interest in the role and helps you build rapport with the team you'll potentially be working with.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your clinical judgement and decision-making skills. Prepare by thinking through potential situations you might face in the role and how you would handle them. This will demonstrate your readiness to take on the responsibilities of the position.
