Pub Team Leader — Lead, Coach & Elevate Guest Experience

Pub Team Leader — Lead, Coach & Elevate Guest Experience

Full-Time 25000 - 30000 £ / year (est.) No working from home possible
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At a Glance

  • Tasks: Lead and inspire your team to create unforgettable guest experiences.
  • Company: Join the vibrant Stonegate Group, known for its fantastic local pubs.
  • Benefits: Enjoy flexible working hours, a reward card, and development opportunities.
  • Other info: Great opportunity for personal growth in a lively pub setting.
  • Why this job: Be part of a fun environment where your leadership makes a real difference.
  • Qualifications: Must be 18+, with a passion for customer service and team motivation.

The predicted salary is between 25000 - 30000 £ per year.

Great Local Pubs - Stonegate Group is seeking a Team Leader for Goose in Greater London to support and motivate the team in delivering a fantastic experience for guests. The role involves coaching staff, maintaining compliance, and creating a welcoming environment.

Applicants must be at least 18 years old and have a passion for customer service. The position offers flexible working, a reward card, and development programs among other benefits.

Pub Team Leader — Lead, Coach & Elevate Guest Experience employer: Great Local Pubs - Stonegate Group

Stonegate Group is an exceptional employer that prioritises the growth and development of its team members while fostering a vibrant and inclusive work culture. As a Team Leader at Goose in Greater London, you will enjoy flexible working hours, a rewarding employee card, and access to comprehensive development programmes, all aimed at enhancing your career in the hospitality industry. Join us to lead, coach, and elevate the guest experience in a dynamic environment where your passion for customer service can truly shine.

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Contact Details:

Great Local Pubs - Stonegate Group Recruitment Team

StudySmarter Expert Advice🤫

We think this is how you could land Pub Team Leader — Lead, Coach & Elevate Guest Experience

Get a Taste of the Scene

Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!

Network at Food Festivals

Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!

Show Off Your Skills

Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Great Local Pubs - Stonegate Group. It’s a fun way to stand out and demonstrate what you bring to the table!

Reach Out Directly to Great Local Pubs - Stonegate Group

Don't be shy about reaching out to Great Local Pubs - Stonegate Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!

We think you need these skills to ace Pub Team Leader — Lead, Coach & Elevate Guest Experience

Leadership Skills
Coaching Skills
Customer Service
Team Motivation
Compliance Management
Communication Skills
Problem-Solving Skills

Some tips for your application 🫡

Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.

Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!

Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Great Local Pubs - Stonegate Group and how your skills can contribute to our team's success. We're after that genuine connection!

Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!

How to prepare for a job interview at Great Local Pubs - Stonegate Group

Show Your People Skills

In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!

Know Your Menu Inside Out

Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!

Demonstrate Your Team Spirit

Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'

Get Ready for a Practical Test

In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!