At a Glance
- Tasks: Serve delicious food and drinks while creating a welcoming atmosphere for guests.
- Company: Join the UK's largest pub operator with a vibrant and inclusive culture.
- Benefits: Enjoy 25% off food and drink, flexible hours, and discounts at gyms.
- Other info: Great opportunities for personal growth and a chance to connect with diverse communities.
- Why this job: Be part of a fun team and enhance guest experiences in a lively environment.
- Qualifications: No experience needed, just a friendly attitude and teamwork spirit.
The predicted salary is between 20000 - 25000 £ per year.
Location - Grapes Hotel
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
At Grapes Hotel, we are looking for Front of House Team Members who enjoy working as part of a team. We will provide all the training and support you need to build your skills. What’s most important is your ability to connect with the team and help create a positive experience for our guests.
- Help prepare and serve our delicious food and drinks at Grapes Hotel.
- Offer friendly recommendations to enhance the guest experience.
- Contribute to maintaining a clean and safe environment for guests and team members.
A little bit about us… Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top‑note sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny.
An elegant and fresh look has been given to The Grapes Hotel. The surroundings create a charming atmosphere, with a friendly team. We serve our guests a large range of wines, real ales, beers, spirits, cocktails, and a menu full of flavoursome classic dishes and home‑comfort favourites at great prices. The Grapes has large screens around the site for our guests to enjoy all the live football, which makes for an amazing atmosphere.
What’s in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Grapes Hotel directly.
Front of House Team Member in Liverpool employer: Great Local Pubs - Stonegate Group
Stonegate Group is an exceptional employer, offering a vibrant work culture at the Lamb Inn where inclusivity and individuality are celebrated. With comprehensive training and support for Front of House Team Members, employees can thrive in a dynamic environment that values teamwork and guest experience. Enjoy unique benefits like discounts across managed pubs, flexible working hours, and access to exclusive rewards, all while being part of a welcoming community that reflects the spirit of the city.
Contact Details:
Great Local Pubs - Stonegate Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Member in Liverpool
✨Tip Number 1
Get to know the venue! Before your interview, pop into Grapes Hotel and soak up the atmosphere. Chat with the team, grab a drink, and see how they interact with guests. This will give you a feel for the vibe and help you connect during your interview.
✨Tip Number 2
Show off your personality! When you’re chatting with the hiring team, let your individuality shine through. They’re looking for someone who can connect with guests and create a positive experience, so don’t be shy about sharing your own experiences and ideas.
✨Tip Number 3
Be ready to demonstrate your skills! Whether it’s serving drinks or keeping the place tidy, be prepared to talk about how you’ve handled similar tasks in the past. If you’ve got any fun stories or examples, share them – it’ll make you memorable!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and the perks of working with us at Stonegate Group. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Team Member in Liverpool
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your unique qualities and experiences that make you a great fit for our team.
Tailor Your Application:Make sure to customise your application to match the Front of House Team Member role. Highlight any relevant experience in hospitality or customer service, and mention how you can contribute to creating a positive atmosphere for our guests.
Show Your Passion:We love seeing enthusiasm! In your application, express why you’re excited about working at Grapes Hotel and what you enjoy about being part of a team. This will help us see your commitment to providing a fantastic guest experience.
Apply Through Our Website:To make things easier for both of us, apply directly through our website. It’s straightforward and ensures your application gets to the right place quickly. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Great Local Pubs - Stonegate Group
✨Know the Venue
Before your interview, take some time to familiarise yourself with Grapes Hotel. Check out their menu, understand their vibe, and maybe even pop in for a drink. This will help you speak confidently about how you can contribute to the team and enhance the guest experience.
✨Show Your Team Spirit
As a Front of House Team Member, teamwork is key. Be ready to share examples from your past experiences where you worked well in a team. Highlight how you can connect with others and create a positive atmosphere for both guests and colleagues.
✨Prepare for Common Questions
Think about questions they might ask, like how you would handle a difficult customer or what makes great service. Practising your answers will help you feel more relaxed and ready to impress during the interview.
✨Bring Your Personality
Grapes Hotel values individuality, so don’t be afraid to let your personality shine through. Whether it’s your sense of humour or your passion for hospitality, showing who you are will help you stand out as a candidate who fits their welcoming spirit.
