At a Glance
- Tasks: Lead and motivate the team to create an amazing guest experience.
- Company: Join Stonegate Group, the UK's largest pub and bar operator.
- Benefits: Enjoy discounts on food, drinks, and gym memberships, plus flexible working.
- Other info: Great career development opportunities in a fun, inclusive environment.
- Why this job: Be part of a vibrant community and make every guest feel valued.
- Qualifications: Experience in hospitality and a passion for customer service.
The predicted salary is between 25000 - 30000 £ per year.
Location - Ye Olde Griffin Hotel
About Us
Stonegate Group is the UK’s largest operator of pubs, bars, and late-night venues, including Slug & Lettuce, Be At One, and Popworld, to name a few. We’re proud of our diverse portfolio and deeply committed to creating an inclusive culture that embraces individuality in all its forms—including neurodiversity. By fostering an environment where everyone feels welcome, valued, and supported, we reflect the vibrant communities we serve and empower our people to thrive.
The Opportunity
We are looking for an experienced Front of House Team Leader who can lead, motivate and encourage the wider team to deliver an amazing guest experience at Ye Olde Griffin Hotel.
Can you…
- Work alongside the management team to bring our shared vision to life.
- Help maintain smooth operations and consistency.
- Foster a warm and welcoming environment where guests feel comfortable and valued.
A little bit about us…
Each pub has its own story, character, and loyal locals, but they all share the same welcoming spirit. Whether it’s top-notch sports screenings, quiz nights, or DJs keeping the party going, there’s always something happening. At most of our pubs, you’ll find proper pub grub – with big, juicy burgers and classic fish and chips being firm favourites. And when it comes to pouring a cracking pint, we’ve got it nailed. We serve up real value, a great atmosphere, and a pub experience that’s worth every penny. Ye Olde Griffin Hotel is located in the middle of High Street in March and is perfect for those looking to stay centrally in the area. We are accessible by car, train, and bus, with March train station just a 15-minute walk from the hotel.
What's in it for you?
- Reward Card via the MiXR App – 25% off food and drink for you and ALL your friends across our Managed Pubs
- Stonegate Xtra Rewards – Online benefits portal offering discounts across the High Street and other retailers for Team Leaders
- VIP entry to our Pubs and Bars
- Stonegate Hotel Discounts
- Flexible working
- Corporate Discounted Rates at David Lloyd and PureGym
- Discounted Dental Insurance
- Stream – Early access to your earned wages
- Award winning development programmes
To be considered for the Front of House Team Leader position at Ye Olde Griffin Hotel you must be 18 or over as the role involves the sale of alcohol.
If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. Please contact Ye Olde Griffin Hotel directly.
Front of House Team Leader experienced employer: Great Local Pubs - Stonegate Group
Stonegate Group is an exceptional employer, offering a vibrant work culture at Ye Olde Griffin Hotel where inclusivity and individuality are celebrated. With a focus on employee growth through award-winning development programmes and a range of benefits including flexible working, discounts, and early access to wages, we empower our team to thrive while delivering memorable guest experiences in a lively environment.
Contact Details:
Great Local Pubs - Stonegate Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader experienced
✨Tip Number 1
Get to know the venue! Before your interview, pop into Ye Olde Griffin Hotel and soak up the atmosphere. Chat with the staff, observe how they interact with guests, and get a feel for the vibe. This will not only help you stand out but also give you some great talking points during your interview.
✨Tip Number 2
Show off your leadership skills! When you're in the interview, share specific examples of how you've motivated a team or handled a tricky situation. We want to see how you can bring our shared vision to life and create that warm, welcoming environment for guests.
✨Tip Number 3
Be yourself! At Stonegate Group, we value individuality and diversity. Don’t be afraid to let your personality shine through. Whether it’s your unique approach to customer service or your passion for pub culture, we want to see what makes you, you!
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, you’ll find all the info you need about the role and our company culture. So, don’t hesitate – hit that apply button and let’s get the ball rolling!
We think you need these skills to ace Front of House Team Leader experienced
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and what makes you unique. Remember, we value individuality!
Tailor Your Application:Make sure to tailor your application to the Front of House Team Leader role. Highlight your relevant experience and skills that align with our vision for creating an amazing guest experience. It shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if needed, and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate – just a few clicks and you’re done!
How to prepare for a job interview at Great Local Pubs - Stonegate Group
✨Know the Venue Inside Out
Before your interview, make sure you know all about Ye Olde Griffin Hotel. Familiarise yourself with its history, the atmosphere, and what makes it unique. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Team Leader, you'll need to lead and motivate your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight how you foster a welcoming environment for both guests and staff.
✨Emphasise Guest Experience
Stonegate Group values amazing guest experiences, so be ready to discuss how you would enhance customer satisfaction. Think of specific strategies or initiatives you've implemented before that improved service or created a memorable experience for guests.
✨Be Yourself and Embrace Individuality
The company prides itself on inclusivity and individuality. Don’t be afraid to let your personality shine through during the interview. Share your unique perspective and how it can contribute to the vibrant culture at Ye Olde Griffin Hotel.
