At a Glance
- Tasks: Ensure top-notch customer service and maintain high data quality for our clients.
- Company: Join Great Lakes Insurance, a leader in innovative insurance solutions.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Mentorship opportunities and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: Degree or relevant experience in Insurance/Reinsurance required.
The predicted salary is between 45000 - 55000 £ per year.
About Great Lakes Insurance SE Together, we engage with everything we have and are, to help humankind act braver and better. As a specialty provider of primary insurance services in the UK, Great Lakes London Branch (GLLB) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group.
About the role Ensuring excellent customer‑service to Great Lakes London clients and a high‑level of data quality when it comes to system maintenance and processing. Excellent understanding of all of Great Lakes Insurance and Technical Accounting processes and to build relationships between Technical Accounting and their clients (External and Internal). Taking responsibility for any Technical Accounting issues that arise. Guide and support team members on business as usual topics, provide assistance and input to RIA UK Managers on advanced/complex issues.
Key Responsibilities
- Deputise for the Head of RIA UK Operations DA when required.
- Support Head of RIA UK Operations DA to develop and implement team’s common goals.
- Provide expert technical solutions and support for Head of RIA UK Operations DA.
- Communicate organizational needs, oversee the daily workflow, activity and delivery of the team, provide guidance, support and identify and elevate individual development needs to the Head of RIA UK Operations DA.
- Support Head of RIA UK Operations DA to drive efficiencies and process improvements within the team in line with Global processes.
- Ensure the day to day tasks of the Operations team are completed in a timely fashion based on key deadlines with high quality.
- Monitor and provide technical review to the team’s work, provide sign‑offs of key processes with the Head of RIA UK Operations DA.
- Lead the quarter end hard close process, be the main contact for RIA UK Closing and Reporting team to support the quarter end closing activities.
- Represent the team to participate and contribute as subject matter expert in projects.
- Engage with the team and schedule regular one to one catch ups with our team, to compliment Continuous Conversations being undertaken by Head of RIA UK Operations DA.
- Provide support to new recruits and the less experienced members of the team, act as mentor.
- Demonstrate integrity, set a good example, listen and communicate well.
Competencies
- Drives results (we think big) – consistently achieve results even under tough circumstances, with the organisation’s performance in the front of your mind.
- Business insight (we think big) – apply your knowledge of the business and the market to advance your business’ and wider organisation’s goals.
- Collaboration (we lead the ‘we’) – identify opportunities and bring the right people together to work on a common goal, encouraging diversity of opinion, whilst maintaining clarity and unity of direction.
- Client focus (we grow with our clients) – build and maintain strong client relationships (internal and external), listening to their needs and working with them to ensure value is created.
- Cultivates innovation (we grow with our clients) – create new and better ways for Munich Re to be successful e.g., generate ideas, create efficiencies, harness new technology.
- Courage (we care and dare) – willing to challenge the status quo and address difficult issues, saying what needs to be said.
- Persuades (we are clear and authentic) – use clear and compelling arguments to gain the support, enthusiasm and commitment of others, whilst ensuring you take time to actively listen to the diversity of views and opinions.
Key Skills & Experience
- Sound knowledge of Insurance and Reinsurance.
- Excellent technical subledger (e.g. FS‑RI & FSCD) and/or DEFnS knowledge.
- Understanding of Great Lakes’ Global and Local Accounting processes as well as the Internal Control System within Munich Re Group.
Qualifications and Educational Requirements
- Educated to a degree standard or relevant Insurance/Reinsurance experience.
Thought Leaders
You are seen as an expert in your field and will be the ‘go to’ within Munich Re. You will be seen as a role model/mentor to others – identifying opportunities to share your knowledge with others. You will demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture. You will treat your colleagues and Internal/External business partners fairly and with respect.
Regulatory & Conduct Requirements
Satisfying all regulatory reporting requirements in collaboration with the reporting function. Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules.
Diversity, Equity, and Inclusion
At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi‑dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
Legal Statement
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Senior Client Accounts Technician employer: Great Lakes Insurance SE
Great Lakes Insurance SE is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. Located in the vibrant city of London, we offer competitive benefits, a commitment to diversity, and opportunities for innovation, ensuring that our team members can thrive both personally and professionally while contributing to meaningful insurance solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Accounts Technician
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and reinsurance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching Great Lakes Insurance SE thoroughly. Understand their values, recent projects, and how they operate within the Munich Re Group. This will help you tailor your responses and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your answers to common interview questions, especially those related to client focus and collaboration. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will help you articulate your experiences clearly and effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Client Accounts Technician
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Senior Client Accounts Technician role. Highlight your relevant experience in insurance and reinsurance, and show how your skills align with Great Lakes' values and competencies.
Showcase Your Technical Skills:Since this role requires a solid understanding of technical accounting processes, be sure to emphasise your knowledge of subledger systems and any relevant software. Mention specific examples where you've successfully applied these skills in previous roles.
Demonstrate Client Focus:Great Lakes values strong client relationships, so share instances where you've built rapport with clients or resolved complex issues. This will show that you understand the importance of client focus in your work.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Great Lakes Insurance SE
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance and reinsurance, especially the technical aspects like subledger systems. Familiarise yourself with Great Lakes’ Global and Local Accounting processes, as well as their Internal Control System. This will show that you're not just a candidate, but someone who understands the intricacies of the role.
✨Showcase Your Client Focus
During the interview, highlight your experience in building strong client relationships. Be ready to share examples of how you've listened to client needs and created value for them. This aligns perfectly with Great Lakes' emphasis on client focus, so make it a key part of your conversation.
✨Demonstrate Leadership Skills
Even if you're not applying for a managerial position, it's important to showcase your ability to lead and mentor others. Talk about times when you've guided team members or contributed to team goals. This will resonate well with their collaborative culture and the importance they place on mentorship.
✨Embrace Diversity and Inclusion
Great Lakes values diversity, equity, and inclusion, so be prepared to discuss how you can contribute to an inclusive work environment. Share your thoughts on the importance of diverse perspectives and how you've fostered inclusivity in previous roles. This will demonstrate that you align with their core values.
