At a Glance
- Tasks: Lead complaints management and drive continuous improvement in governance.
- Company: Great Lakes Insurance SE, a leader in the UK insurance market.
- Benefits: Competitive salary, professional development, and a chance to shape customer outcomes.
- Other info: Collaborative environment with opportunities for career advancement.
- Why this job: Make a real difference in customer experience and influence product governance.
- Qualifications: Strong knowledge of FCA standards and proven complaint resolution skills.
The predicted salary is between 50000 - 60000 £ per year.
Great Lakes Insurance SE is seeking a professional to oversee the governance and continuous improvement of complaints management within the UK market. The role involves collaboration with various stakeholders to ensure compliance and enhance customer outreach.
Key responsibilities include:
- Overseeing complaint handling processes
- Analyzing data trends
- Delivering training on complaints handling practices
Strong knowledge of FCA standards and a proven track record in complaint resolution are essential for success in this role. The position offers opportunities to influence product governance and contribute to a culture of fair customer outcomes.
Senior Complaints & Governance Lead in London employer: Great Lakes Insurance SE
Great Lakes Insurance SE is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration within the insurance sector. Located in the UK, employees benefit from a comprehensive compensation package, including a generous 25 days of annual leave, private medical insurance, and a contributory pension plan, alongside unique offerings like fully paid 6-month family leave. With a strong focus on employee growth and development, team members are encouraged to engage in meaningful work that contributes to both personal and professional advancement.
