At a Glance
- Tasks: Ensure top-notch customer service and maintain high data quality for our clients.
- Company: Join Great Lakes Insurance, a leader in innovative insurance solutions.
- Benefits: Enjoy competitive pay, inclusive culture, and opportunities for personal growth.
- Other info: Embrace diversity and inclusion while advancing your career with us.
- Why this job: Be part of a dynamic team making a real impact in the insurance industry.
- Qualifications: Degree or relevant experience in insurance/reinsurance required.
The predicted salary is between 45000 - 55000 £ per year.
About Great Lakes Insurance SE
Together, we engage with everything we have and are, to help humankind act braver and better. As a specialty provider of primary insurance services in the UK, Great Lakes London Branch (GLLB) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group. Great Lakes Insurance SE operates from its headquarters in Munich, and via branch offices in UK, Ireland, Switzerland, Italy and Australia. Great Lakes Insurance UK Limited (GLLS), regulated by Prudential Regulation Authority and the Financial Conduct Authority, is a fully owned subsidiary of Great Lakes Insurance SE and acts as the preferred facilitator of delegated authority insurance business in the UK post‑Brexit.
About the role
Ensuring excellent customer service to Great Lakes London clients and a high level of data quality when it comes to system maintenance and processing. Excellent understanding of all of Great Lakes Insurance and Technical Accounting processes and to build relationships between Technical Accounting and their clients (External and Internal). Taking responsibility for any Technical Accounting issues that arise. Guide and support team members on business as usual topics, provide assistance and input to RIA UK Managers on advanced/complex issues.
Key Responsibilities
- Deputise for the Head of RIA UK Operations DA when required.
- Support Head of RIA UK Operations DA to develop and implement team’s common goals.
- Provide expert technical solutions and support for Head of RIA UK Operations DA.
- Communicate organizational needs, oversee the daily workflow, activity and delivery of the team, provide guidance, support and identify and elevate individual development needs to the Head of RIA UK Operations DA.
- Support Head of RIA UK Operations DA to drive efficiencies and process improvements within the team in line with Global processes.
- Ensure the day to day tasks of the Operations team are completed in a timely fashion based on key deadlines with high quality.
- Monitor and provide technical review to the team’s work, provide sign-offs of key processes with the Head of RIA UK Operations DA.
- Lead the quarter end hard close process, be the main contact for RIA UK Closing and Reporting team to support the quarter end closing activities.
- Represent the team to participate and contribute as subject matter expert in projects.
- Engage with the team and schedule regular one to one catch ups with our team, to compliment Continuous Conversations being undertaken by Head of RIA UK Operations DA.
- Provide support to new recruits and the less experienced members of the team, act as mentor. Demonstrate integrity, set a good example, listen and communicate well.
Competencies
- Drives results (we think big) – consistently achieve results even under tough circumstances, with the organisation’s performance in the front of your mind. Make good and timely decisions to keep things moving using analysis, experience and judgement.
- Business insight (we think big) – apply your knowledge of the business and the market to advance your business’ and wider organisation’s goals.
- Collaboration (we lead the ‘we’) – identify opportunities and bring the right people together to work on a common goal, encouraging diversity of opinion, whilst maintaining clarity and unity of direction.
- Client focus (we grow with our clients) – build and maintain strong client relationships (internal and external), listening to their needs and working with them to ensure value is created.
- Cultivates innovation (we grow with our clients) – create new and better ways for Munich Re to be successful e.g., generate ideas, create efficiencies, harness new technology.
- Courage (we care and dare) – willing to challenge the status quo and address difficult issues, saying what needs to be said. Continue to operate effectively even when things are uncertain and the way forward is unclear.
- Persuades (we are clear and authentic) – use clear and compelling arguments to gain the support, enthusiasm and commitment of others, whilst ensuring you take time to actively listen to the diversity of views and opinions.
Key Skills & Experience
- Sound knowledge of Insurance and Reinsurance.
- Excellent technical subledger (e.g. FS‑RI & FSCD) and/or DEFnS knowledge.
- Understanding of Great Lakes’ Global and Local Accounting processes as well as the Internal Control System within Munich Re Group.
Qualifications and Educational Requirements
- Educated to a degree standard or relevant Insurance/Reinsurance experience.
Thought Leaders
You are seen as an expert in your field and will be the ‘go to’ within Munich Re. You will be seen as a role model/mentor to others – identifying opportunities to share your knowledge with others. You will demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture. You will treat your colleagues and Internal/External business partners fairly and with respect.
Regulatory & Conduct Requirements
- Satisfying all regulatory reporting requirements in collaboration with the reporting function.
- Ensuring compliance with Munich Re’s Code of Conduct and the FCA Conduct Rules.
Diversity, Equity, and Inclusion
At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.
Legal Statement
All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.
Senior Client Accounts Technician in London employer: Great Lakes Insurance SE
Great Lakes Insurance SE is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. Located in the heart of London, we offer competitive benefits, a commitment to diversity, and opportunities for meaningful engagement with clients, ensuring that our team members can thrive both personally and professionally while contributing to innovative insurance solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Accounts Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the insurance and reinsurance sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings at Great Lakes Insurance!
✨Tip Number 2
Prepare for those interviews by researching the company culture and values. Great Lakes Insurance is all about collaboration and client focus, so think of examples from your past experiences that showcase these traits. Show them you’re not just a fit for the role, but for the team too!
✨Tip Number 3
Practice makes perfect! Get a friend or mentor to do mock interviews with you. Focus on articulating your technical knowledge and how it aligns with the responsibilities of the Senior Client Accounts Technician role. The more comfortable you are, the better you'll perform!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision. And remember, apply through our website for the best chance!
We think you need these skills to ace Senior Client Accounts Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Client Accounts Technician role. Highlight relevant experience in insurance and reinsurance, and showcase your technical skills. We want to see how you can drive results and collaborate effectively!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Great Lakes Insurance. Mention specific examples of how you've built client relationships or improved processes in previous roles. We love a good story!
Showcase Your Technical Knowledge:Since this role requires sound knowledge of insurance and reinsurance, make sure to highlight your expertise in subledger systems and accounting processes. We’re looking for someone who can bring business insight and innovation to the table!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Great Lakes Insurance!
How to prepare for a job interview at Great Lakes Insurance SE
✨Know Your Stuff
Make sure you brush up on your knowledge of insurance and reinsurance, especially the technical subledger systems like FS-RI & FSCD. Being able to discuss these topics confidently will show that you're not just familiar with the basics but also have a solid grasp of the specifics that Great Lakes Insurance values.
✨Showcase Your Client Focus
Prepare examples of how you've built and maintained strong client relationships in the past. Think about times when you listened to client needs and created value for them. This will demonstrate that you align with their client-focused approach and can contribute positively to their goals.
✨Be a Team Player
Collaboration is key at Great Lakes Insurance. Be ready to discuss how you've worked with diverse teams to achieve common goals. Highlight any experiences where you encouraged others' input while maintaining clarity and direction, as this reflects their emphasis on teamwork.
✨Embrace Innovation
Think of instances where you've introduced new ideas or efficiencies in your previous roles. Great Lakes Insurance is looking for someone who can cultivate innovation, so be prepared to share how you've harnessed technology or creative solutions to improve processes.
