At a Glance
- Tasks: Lead and oversee international claims management across diverse insurance portfolios.
- Company: Great Lakes Insurance SE, part of the Munich Re Group, with a collaborative culture.
- Benefits: Competitive salary, 25 days leave, private medical insurance, and generous family leave.
- Other info: Join a diverse team committed to continuous improvement and innovation.
- Why this job: Shape an innovative claims portfolio while leveraging data and technology.
- Qualifications: Experience in claims handling and strong analytical skills required.
The predicted salary is between 61408 - 75000 £ per year.
About Great Lakes Insurance SE
Great Lakes Insurance SE operates from its headquarters in Munich and operates branch offices across the UK, Ireland, Switzerland, Italy, and Australia. Great Lakes London Branch (GLLB) is a key part of the Munich Re Group, delivering primary insurance services in the UK under the fully-owned subsidiary Great Lakes Insurance UK Limited (GLLS).
About the Role
We are looking for a high-performing Claims Manager to oversee a diverse, international portfolio of delegated authority business across the UK, EU and other markets. The role is central to our claims oversight and control governance framework, providing strategic direction, performance management and technical leadership across established and emerging lines such as Pet (including Third Party Liability), Travel, Household, and Gadget insurance.
Key Responsibilities
- Claims Technical Excellence Oversight – Oversee referral claims handling, ensure appropriate coverage decisions, reserving, and authority controls are applied; identify and investigate fraud claims; provide technical guidance on complex or high-value claims; ensure adherence to claims handling standards and best practice; engage with external experts such as lawyers, loss adjusters, and SMEs.
- Portfolio Oversight & Performance – Own oversight of MGA and TPA relationships, ensuring strong claims performance and governance; analyse performance using MI, KPIs, and SLA metrics with a focus on conduct risk and customer journey; lead regular performance reviews with partners; provide strategic input into portfolio development and underwriting feedback.
- Data, Analytics & Innovation – Leverage claims data and analytics to generate actionable insights; develop and enhance reporting frameworks for governance and executive reporting; champion the use of data tools (e.g., Power BI) and AI-driven insights; identify opportunities for automation, process optimisation, and innovation across the claims lifecycle.
- Governance, Oversight & Controls – Oversee claims governance including audits, peer reviews, due diligence, and thematic reviews; ensure compliance with internal standards, regulatory requirements, and Consumer Duty expectations; track and manage audit findings to drive remediation and continuous improvement; contribute to due diligence processes for new and existing partners.
- Stakeholder Engagement – Collaborate with Underwriting, Risk, Compliance, and Operations to provide a holistic view of account performance; participate in internal governance forums; build strong relationships with external partners, acting as a trusted advisor and oversight lead; support onboarding of new MGAs/TPAs and manage exit strategies and portfolio restructuring.
Skills & Experience
Essential – Proven experience in claims handling, oversight or portfolio management (MGA / Delegated Authority preferred); strong analytical capability and experience interpreting MI and performance data; understanding of claims governance, audits, and regulatory requirements; commercial mindset with the ability to challenge and influence stakeholders; excellent communication skills with the ability to present insight clearly to senior audiences.
Desirable – Experience across international portfolios (UK, EU); familiarity with data visualisation tools (e.g., Power BI); exposure to or interest in AI, automation, or digital claims transformation; knowledge of high-volume product lines (e.g., Travel, Pet, Gadget, Household).
What We’re Looking For
- A data-driven thinker who enjoys turning insight into action.
- A collaborator comfortable operating at both detail and portfolio level.
- A forward-looking mindset with interest in how technology and AI will shape claims.
- A resilient, curious, and motivated individual committed to continuous improvement.
Why Join Us
- Opportunity to shape and influence a growing, international claims portfolio.
- Exposure to multiple product lines and markets across the UK and EU.
- Strong focus on innovation, data, and future-ready claims capabilities.
- A collaborative environment where ideas and improvement are actively encouraged.
Regulatory & Conduct
Ensure compliance with relevant regulatory frameworks, including IDD, FCA, and Conduct Rules. Promote fair customer outcomes and strong conduct risk management across all claims processes.
Benefits
- Competitive compensation package with on-target bonus.
- 25 days annual leave with the option to purchase additional days.
- Private medical insurance and an employer-contributory pension of 10%.
- Fully paid six-month family leave for times when you need it most.
Equal Employment Opportunity
We are an equal opportunity employer. All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. We are committed to building an equitable and inclusive work environment where diversity is celebrated and equitably rewarded.
Application Closing Date 19th June 2026
Claims Manager - Delegated Authority in London employer: Great Lakes Insurance SE
Great Lakes Insurance SE is an exceptional employer, offering a dynamic and collaborative work environment that encourages innovation and continuous improvement. As a Claims Manager, you will have the opportunity to shape an international claims portfolio while benefiting from a competitive compensation package, generous leave policies, and a strong focus on employee growth and development. With a commitment to diversity and inclusion, Great Lakes fosters a culture where every voice is valued, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Manager - Delegated Authority in London
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We think you need these skills to ace Claims Manager - Delegated Authority in London
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Great Lakes Insurance SE.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Great Lakes Insurance SE. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Great Lakes Insurance SE
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Great Lakes Insurance SE to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Great Lakes Insurance SE, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Great Lakes Insurance SE's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
