Head of MGA & Treaty Claims

Head of MGA & Treaty Claims

London Full-Time 72000 - 108000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a dynamic Claims team managing MGA and reinsurance treaty claims across the UK and US.
  • Company: Join Great Lakes London Branch, part of Munich Re Group, a leader in primary insurance services.
  • Benefits: Enjoy a competitive salary, 25 days leave, private medical insurance, and generous family leave.
  • Why this job: Be part of a culture that values diversity, innovation, and personal growth while making a real impact.
  • Qualifications: Significant experience in insurance claims; leadership skills and a university degree are essential.
  • Other info: We embrace diverse backgrounds and encourage all applicants to apply, even if they don't meet every requirement.

The predicted salary is between 72000 - 108000 £ per year.

Please note application closing date - 8th May 2025.

As a specialty provider of primary insurance services in the UK, Great Lakes London Branch (GLLB) is a substantial part of Great Lakes Insurance SE in Munich. Our interlocked business model is to seize opportunities closely connected to the reinsurance core business and innovation opportunities, in our role as an integral part of the Munich Re Group.

About the role:

We are seeking an experienced and skilled leader to manage a Claims team focused on oversight & control of MGA (Managing General Agents) and TPAs across multiple lines of business (property, casualty, marine, etc.) in the UK and US markets, as well as for managing a portfolio of reinsurance treaty claims across the UK and Ireland. The successful candidate will be responsible for managing and operating a claims function that is effective and operated in line with internal and external requirements and providing timely and adequate claims information to the MGA Head of Claims, the CEO of GLLS, and the respective underwriting teams. The Head of MGA and Treaty Claims will be a key member of the Global MGA Leadership Team and a certification function holder under the SM&CR.

Key Responsibilities:

  • Lead and guide the Claims teams managing MGA and Reinsurance Treaty claims portfolios in alignment with our Global Claims Leadership Values, providing the necessary resources and support to achieve their goals and objectives.
  • Implement the new Global Claims setup, ensuring a consistent global and local claims management approach that aligns with Claims Ambition 2025+ and meets the specific needs of Great Lakes.
  • Develop and implement strategies to build a high-performing team through inspiring leadership, talent development, diversity, equity, and inclusion.
  • Provide partners and clients with a proactive and first-class claims service, focused on fair and timely investigation and evaluation of claims, reducing claims leakage and ensuring that good customer outcomes are provided to customers.
  • Effectively perform in collaboration with UK Claims Governance & Reporting team.
  • Oversight & Control of MGA/TPA claims within the area of responsibility, improving claims processes while ensuring effective oversight of their claims TPA and their sub-delegates.
  • Define the local UK claims strategy in line with the Munich Re risk appetite and norms, ensuring compliance with corporate guidelines, tools and proactive investigation, evaluation, and negotiation of coverage and technical issues.
  • Own and maintain a fit for purpose claims framework, policy and procedures including claims risks from a risk management standpoint.
  • Collaborate with the Global MGA Leadership Team to drive strategic MGA Claims initiatives, promoting claims management excellence within the regulatory framework and taking ownership of claims projects.
  • Ensure compliance with all relevant rules, reporting and regulations, including those set by governmental regulatory bodies such as BaFin, PRA, and FCA, through close interaction and cooperation with key stakeholders.
  • Satisfying all claims-related regulatory reporting requirements in collaboration with the reporting function.
  • Foster cross-team collaboration and support Claims stakeholders, including but not limited to Underwriting, Accounting, Claims Governance & Reporting, compliance, and legal teams.
  • Provide expert claims guidance and support for product development, claim reviews, and feedback on overarching trends and lessons learned, aligned with the Global Claims Ambition.
  • Deliver timely and accurate claims management information to the Head of MGA Claims and the CEO of GLLS, ensuring they are informed of relevant trends and lessons learned.
  • Serve as the FCA contact person in relation to Claims related matters, ensuring compliance with regulatory requirements and maintaining a strong, collaborative relationship with the FCA.
  • Regularly engage in continuous conversations with team members to drive performance and growth.
  • Represent Munich Re Claims and the MR Group at conferences, market meetings, and industry advocacy institutions, in accordance with the Global Claims Ambition.

Key Skills & Experience:

  • Significant experience in personal lines primary insurance, with a strong background in claims; reinsurance expertise is a plus.
  • Demonstrated success in leadership and management roles.
  • Deep understanding of insurance and reinsurance coverage interpretation, loss reserving, loss report analysis, litigation management, and client relationship management.
  • Broad awareness of related functions within insurance and reinsurance operations, such as underwriting, accounting, reserving, and legal.

Desired Qualifications and Educational Background:

  • University degree or equivalent work experience required.
  • You are aware of your role (as a leader) in being able to influence your team structure and culture to promote principles of diversity and inclusion.
  • You strive to continuously educate yourself on best practice for inclusive leadership.
  • You demonstrate and role model inclusive behaviour and encourage your colleagues to play an active role in creating an inclusive culture as well.
  • You support a culture in which high ethical conduct is recognised, valued and embodied by all.
  • You treat everyone fairly and with respect.
  • You are responsible for recruiting new talent within your team, in addition to other people management responsibilities such as task management, providing regular feedback, having continuous conversations, development planning/career discussions etc.
  • You are also responsible for driving the performance of your team to meet the business’ strategic goals and objectives.
  • You will consider the impact on the wider business when planning and making decisions.
  • You will be considered part of the Senior Management Team.
  • The development of your team is of significant importance to you, you embrace and promote development and act as a Talent Broker, continuously looking for opportunities for them to expand their skills, knowledge and experience.

Regulatory & Conduct Requirements:

  • Understanding the responsibilities and adhering to the requirements of undertaking a regulated role under the Senior Manager and Certification Regime.
  • Ensuring compliance with applicable regulatory requirements and laws.
  • Satisfying all claims-related regulatory reporting requirements in collaboration with the reporting function.
  • Liaising with all relevant regulatory bodies in the UK, creating a highly credible reputation and strong, collaborative relationship.
  • Ensuring proper oversight and control over claims managed by the MGA/TPAs including sub delegation.
  • Ensuring compliance with Munich Re’s Code of Conduct and the FCA’s Conduct Rules.

You will be rewarded with a great compensation package, on target bonus, 25 days annual leave with the option to purchase more along with private medical insurance and employers' contributory pension of 10%. We are one of the few employers to offer fully paid 6 months family leave for times when you need it the most.

About us:

You will work in an environment where we think big: Change and culture are continuously role-modelled. We create and articulate a compelling and ambitious shared purpose, vision and direction. We pave the way towards success and see failure as learning.

You are going to experience that we care & dare: We are empathetic. We know when to lead and know when to let others lead. We attract, grow and coach future leaders.

We communicate in a clear & authentic way: We interact with a positive and humble spirit. We solicit feedback, ask and listen, learn and unlearn.

You will grow with your clients: Whatever our role, we support business, in an efficient and effective way, to create value for our clients. We embrace new ways of working using digitalisation to deliver solutions.

We lead the We: We have a passion for winning and growing as a team. We inspire people to be capable of joint performance. We create an inclusive environment where different thoughts, generations, cultures and experiences are valued and encouraged.

At Munich Re, embracing the power of differences is at the core of who we are. We believe diversity fosters resilience and innovation and enables us to act on our purpose of helping humankind act braver and better. We recognise diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for! All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.

Head of MGA & Treaty Claims employer: Great Lakes Insurance SE

Great Lakes London Branch is an exceptional employer, offering a dynamic work environment that fosters innovation and collaboration within the insurance sector. With a strong commitment to employee development, diversity, and inclusion, we provide comprehensive benefits including a competitive compensation package, generous leave policies, and a supportive culture that encourages personal and professional growth. Located in the vibrant UK market, our team members enjoy the unique advantage of being part of a global network while contributing to meaningful projects that impact clients and communities alike.
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Contact Detail:

Great Lakes Insurance SE Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Head of MGA & Treaty Claims

✨Tip Number 1

Network with professionals in the insurance and reinsurance sectors. Attend industry conferences, webinars, or local meetups to connect with potential colleagues and leaders in the field. This can help you gain insights into the company culture and expectations for the Head of MGA & Treaty Claims role.

✨Tip Number 2

Familiarise yourself with the latest trends and regulations in the insurance industry, particularly those related to MGA and treaty claims. Being well-versed in current issues will not only boost your confidence but also demonstrate your commitment to staying informed and relevant in the field.

✨Tip Number 3

Prepare to discuss your leadership style and how it aligns with the values of Great Lakes Insurance. Think about specific examples where you've successfully built diverse teams or improved processes, as these experiences will resonate well with the company's focus on inclusivity and high performance.

✨Tip Number 4

Engage with the company's online presence. Follow Great Lakes Insurance on social media and participate in discussions related to their initiatives. This shows your genuine interest in the company and can provide you with valuable information to reference during interviews.

We think you need these skills to ace Head of MGA & Treaty Claims

Leadership and Management Skills
Claims Management Expertise
Reinsurance Knowledge
Regulatory Compliance Understanding
Risk Management Skills
Analytical Skills
Communication Skills
Stakeholder Management
Team Development and Coaching
Problem-Solving Skills
Negotiation Skills
Customer Service Orientation
Strategic Thinking
Adaptability and Flexibility
Knowledge of Insurance Operations

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant experience in managing claims, particularly in MGA and reinsurance treaty claims. Use specific examples that demonstrate your leadership skills and understanding of the insurance industry.

Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also reflects your understanding of Great Lakes' values and mission. Mention how your leadership style aligns with their focus on diversity, equity, and inclusion.

Highlight Key Skills: In your application, emphasise your significant experience in personal lines primary insurance and any reinsurance expertise. Be sure to mention your ability to balance stakeholder needs and your adaptability in various situations.

Showcase Continuous Learning: Demonstrate your commitment to professional development by mentioning any relevant courses or certifications you have completed. This shows that you are proactive about staying updated on best practices in claims management and inclusive leadership.

How to prepare for a job interview at Great Lakes Insurance SE

✨Understand the Role Thoroughly

Before the interview, make sure you have a deep understanding of the Head of MGA & Treaty Claims role. Familiarise yourself with the key responsibilities and how they align with the company's goals. This will help you articulate your fit for the position.

✨Showcase Leadership Experience

Given the emphasis on leadership in this role, be prepared to discuss your previous management experiences. Highlight specific examples where you successfully led teams, implemented strategies, or improved processes, particularly in claims management.

✨Demonstrate Regulatory Knowledge

Since compliance with regulatory requirements is crucial, brush up on relevant regulations such as those from the FCA and PRA. Be ready to discuss how you've ensured compliance in past roles and how you would approach it in this position.

✨Emphasise Diversity and Inclusion

The company values diversity and inclusion highly. Prepare to discuss how you have fostered an inclusive environment in your previous roles and how you plan to continue promoting these values within the team.

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