Head of Business Development & Customer Experience

Head of Business Development & Customer Experience

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Director at Great Jobs UK/15k+ followers & 15k+ connections / recruiting expert

One of our national clients are looking for a Head of Business & Customer experience to join their expanding team.

Department: Account Management: NHS Supply Chain: Food

We’re excited to share a great opportunity for a Head of Business Development and Customer Experience to join the NHS Supply Chain Food team, reporting directly to the Business Director. This leadership role will take full accountability for guiding and inspiring the account management team which currently includes 10 client account managers, 2 regional sales managers and 1 business development manager. This is an excellent opportunity for ambitious candidates looking to advance their careers in sales management and leadership within a dynamic and impactful organisation.

Our client is a premier procurement company for food and beverage who provide innovative and unique procurement solutions to operations across the UK and Europe.

Key Accountabilities

• Lead and manage the overall sales function, including setting strategies, targets and KPIs, and ensuring effective execution across the NHS team.
• Drive team performance through motivation, coaching and structured performance management, including oversight of the Account Management Training Academy.
• Collaborate with the NHS Leadership Team on strategic planning, budgeting and forecasting, providing market insights and business development ideas.
• Build and maintain strong strategic and customer relationships, supporting account managers in client meetings and retention activities.
• Recruit, onboard and develop sales team members to ensure capability and capacity meet business needs.
• Represent the business at industry events and conferences, actively networking with stakeholders and identifying growth opportunities.

Personal Profile

You will be a highly organised and efficient professional with a strong eye for detail and a natural ability to build and maintain positive relationships. A collaborative team player, you’ll take real pride in your work and bring energy, accountability and a solutions‑focused mindset to everything you do.

You will have a strong track record of developing and sustaining meaningful stakeholder relationships, along with the ability to influence, negotiate and communicate effectively across all levels of an organisation.

We are a complex and fast‑paced business, so you will also have energy, enthusiasm and resilience in abundance.

Qualifications

• Experience in working with senior management to align sales strategies and solutions.
• Experience of working in a corporate/business focused environment.
• Experienced leader with an ability to inspire performance with sales teams.
• Strong commercial outlook and an entrepreneurial approach to business development.
• Excellent negotiation skills, proven track record of successfully pitching for new business.
• Proven track record of achieving sales growth and delivery of results to business plans.
• People management experience, able to support and motivate a team to deliver.
• Public Sector account management experience.
• Experience in the food industry.
• Formal sales training would be an advantage but not essential.

Key Contacts & Working Relationships

• Procurement Team
• Finance & Data Team
• Operations Team
• Regional Sales Managers, Business Development Manager
• Client Account Managers
• Client Stakeholders
• Trust Stakeholders

Learning & Development Requirements

• Leading and coaching teams
• Strategy and Business Planning

Location & Equipment Requirements

• Full time (5 day per week) home based role, some travel to other offices and NHS sites will be required.

For more information contact Nick on nick@greatjobsuk.com.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

• Business Development and Management
• Food and Beverage Services and Hospitals and Health Care

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