At a Glance
- Tasks: Lead and support a dynamic team to enhance customer relationships and drive engagement.
- Company: Join a national foodservice company with a focus on customer-centric solutions.
- Benefits: Full-time role with opportunities for personal and professional growth.
- Other info: Perfect for those passionate about leading teams and enhancing customer experiences.
- Why this job: Make a real impact by building strong relationships and driving commercial success.
- Qualifications: Experience in customer relations and team leadership is essential.
The predicted salary is between 30000 - 40000 £ per year.
One of our clients who are a national foodservice company, are looking for a Customer Relations Team Leader to join their expanding team.
The role: They have an exciting opportunity for a full-time Customer Relations Team Leader to join their experienced, office-based customer centric team at their head office in Weston-Super-Mare. Reporting to one of their Regional Operations Managers, the role will focus primarily on leading and supporting a team of Customer Relations Executives who are responsible for outbound engagement with their existing members. The team’s key objective is to build strong relationships, identify supply gaps, and support their members in achieving cost savings while strengthening their current supply chains.
You will be responsible for coaching, motivating and developing the team to maximise engagement, build rapport, and understand their members' pain points. This will support the delivery of their solution with a view of driving commercial opportunities. You will play a key role in ensuring members receive a consultative and value-driven experience in every interaction.
You must be capable of developing strong working relationships with both internal teams and external stakeholders, and hold a proactive and enthusiastic attitude to support your team in identifying and converting opportunities that deliver value to their members. You will work closely with their admin support team, field based teams, and senior management team to ensure alignment on member needs, supplier opportunities, and overall business objectives.
They're looking for someone with experience in leading a customer-focused, outbound engagement team, with energy and enthusiasm who can lead from the front; you’ll need to be results-focused with a strong service mindset, allowing you to support your team in delivering both customer satisfaction and commercial outcomes.
Essential skills:
- Proven experience working in a customer relations, outbound calling or account management environment
- A proven track record in managing and developing a successful team
- Experience in coaching, mentoring and leadership
- Strong ability to build relationships with existing customers and internal stakeholders
- Confidence and ability to support a team in identifying opportunities and driving outcomes
- Strong customer service focus with a commercial awareness
- Driven, organised and service-focused
- Proactive and self-motivated with a positive can-do attitude
- Excellent verbal and written communication skills
- A passion to build on existing customer focused experience
- Confident, friendly and professional
- Good IT skills, including good knowledge of MS Office (Word, Excel)
- Ability to learn and adapt to internal systems and software
- Strong organisation and prioritisation skills
Desirable skills:
- Previous experience working in a leadership role within a contact centre or outbound team
- Experience within purchasing, supply chain or hospitality sectors
- Experience working within supplier or brand owner environments, with a clear understanding of how these partners operate and add value within the hospitality and leisure sector
This is the perfect role for somebody who enjoys leading a team, building relationships and driving customer engagement, and is looking for a position that will allow them to develop both their leadership and commercial skillset.
Customer Relations Manager employer: Great Jobs UK
As a leading player in the Fish & Seafood procurement sector, our company offers a dynamic work-from-home environment that fosters collaboration and innovation. We prioritise employee growth through continuous training and development opportunities, while our commitment to CSR ensures that you will be part of a team dedicated to sustainable practices. Join us to make a meaningful impact in the industry, all from the comfort of your own home.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the foodservice industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their customer engagement strategies and think about how your experience aligns with their goals. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached and motivated teams in the past, especially in customer-focused environments. This will demonstrate that you’re ready to lead their Customer Relations Executives effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Relations Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relations Manager. Highlight your experience in leading customer-focused teams and any specific achievements that showcase your ability to build strong relationships and drive commercial outcomes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with the company's goals. Mention your proactive attitude and how you can support the team in identifying opportunities for their members.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your experience in coaching and developing teams. Share examples of how you've motivated your team to achieve results and how you’ve built rapport with customers and stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensure it gets the attention it deserves. Don’t miss out on this exciting opportunity!
How to prepare for a job interview at Great Jobs UK
✨Know the Company Inside Out
Before your interview, make sure you research the foodservice company thoroughly. Understand their values, mission, and the specific challenges they face in customer relations. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Relations Team Leader, your ability to lead and motivate a team is crucial. Prepare examples from your past experiences where you've successfully coached or developed team members. Highlight how your leadership style has positively impacted team performance and customer satisfaction.
✨Demonstrate Your Customer-Centric Approach
Be ready to discuss how you build strong relationships with customers. Share specific instances where you've identified customer pain points and provided solutions that added value. This will illustrate your proactive attitude and service-focused mindset, which are key for this role.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's goals, team dynamics, and how they measure success in customer relations. This shows that you're not just interested in the job, but also in how you can contribute to their objectives.
