At a Glance
- Tasks: Lead and support a team to build strong customer relationships and drive engagement.
- Company: National foodservice company with a focus on customer-centric solutions.
- Benefits: Full-time role with opportunities for leadership development and career growth.
- Other info: Dynamic environment perfect for those passionate about customer engagement and team development.
- Why this job: Make a real impact by enhancing customer experiences and driving commercial success.
- Qualifications: Experience in customer relations and team leadership, with a strong service mindset.
The predicted salary is between 30000 - 40000 £ per year.
One of our clients, a national foodservice company, is looking for a Customer Relations Team Leader to join their expanding team.
The role:
They have an exciting opportunity for a full-time Customer Relations Team Leader to join their experienced, office-based customer-centric team at their head office in Weston-Super-Mare. Reporting to one of their Regional Operations Managers, the role will focus primarily on leading and supporting a team of Customer Relations Executives who are responsible for outbound engagement with their existing members. The team’s key objective is to build strong relationships, identify supply gaps, and support their members in achieving cost savings while strengthening their current supply chains.
You will be responsible for coaching, motivating, and developing the team to maximise engagement, build rapport, and understand their members' pain points. This will support the delivery of their solution with a view of driving commercial opportunities. You will play a key role in ensuring members receive a consultative and value-driven experience in every interaction.
You must be capable of developing strong working relationships with both internal teams and external stakeholders, and hold a proactive and enthusiastic attitude to support your team in identifying and converting opportunities that deliver value to their members. You will work closely with their admin support team, field-based teams, and senior management team to ensure alignment on member needs, supplier opportunities, and overall business objectives.
They're looking for someone with experience in leading a customer-focused, outbound engagement team, with energy and enthusiasm who can lead from the front; you’ll need to be results-focused with a strong service mindset, allowing you to support your team in delivering both customer satisfaction and commercial outcomes.
Essential skills:
- Proven experience working in a customer relations, outbound calling or account management environment
- A proven track record in managing and developing a successful team
- Experience in coaching, mentoring and leadership
- Strong ability to build relationships with existing customers and internal stakeholders
- Confidence and ability to support a team in identifying opportunities and driving outcomes
- Strong customer service focus with a commercial awareness
- Driven, organised and service-focused
- Proactive and self-motivated with a positive can-do attitude
- Excellent verbal and written communication skills
Desirable skills:
- Previous experience working in a leadership role within a contact centre or outbound team
- Experience within purchasing, supply chain or hospitality sectors
- Experience working within supplier or brand owner environments, with a clear understanding of how these partners operate and add value within the hospitality and leisure sector
This is the perfect role for somebody who enjoys leading a team, building relationships and driving customer engagement, and is looking for a position that will allow them to develop both their leadership and commercial skillset.
Customer Relations Manager in Bath employer: Great Jobs UK
Join a dynamic national foodservice company in Weston-Super-Mare, where you will lead a passionate team dedicated to enhancing customer relationships and driving commercial success. With a strong focus on employee development, our supportive work culture encourages growth through coaching and mentoring, ensuring that every team member thrives in their role. Enjoy the unique advantage of working in a collaborative environment that values innovation and customer satisfaction, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relations Manager in Bath
✨Tip Number 1
Network like a pro! Reach out to your connections in the foodservice industry and let them know you're on the hunt for a Customer Relations Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its culture. Understand their values and how they engage with customers. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience in leading customer-focused teams aligns with their needs. Highlight your coaching and mentoring skills, and be prepared to share examples of how you've driven results in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search and eager to join our community.
We think you need these skills to ace Customer Relations Manager in Bath
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relations Team Leader. Highlight your experience in leading customer-focused teams and any specific achievements that showcase your ability to build relationships and drive outcomes.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with the job description. Don’t forget to mention your proactive attitude and how you can support the team in achieving their goals.
Showcase Your Leadership Skills:In both your CV and cover letter, emphasise your experience in coaching and developing teams. Share examples of how you've motivated your team to achieve results and how you’ve built strong relationships with customers and stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Great Jobs UK
✨Know the Company Inside Out
Before your interview, make sure you research the foodservice company thoroughly. Understand their values, mission, and the specific challenges they face in customer relations. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Relations Team Leader, you'll need to demonstrate your ability to coach and motivate a team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved performance. Be ready to discuss your leadership style and how it aligns with the company's goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service focus. Think of scenarios where you've had to identify customer pain points or convert opportunities into successful outcomes. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Demonstrate Your Communication Skills
Excellent verbal and written communication is key for this role. During the interview, practice clear and concise communication. You might be asked to explain complex ideas simply or to role-play a customer interaction, so be prepared to showcase your ability to build rapport and engage effectively.
