At a Glance
- Tasks: Lead a dynamic Front of House team, managing guest experiences across Reception, Bar, and Restaurant.
- Company: Great Hallingbury Manor, a blend of modern luxury and Tudor charm.
- Benefits: Flexible hours, discounts, development programmes, and access to wages as you earn.
- Other info: Join a supportive environment with excellent career progression opportunities.
- Why this job: Make your mark in hospitality and inspire a team while delivering exceptional service.
- Qualifications: Experience in hospitality, strong communication skills, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
This is a great opportunity to take on the next steps in your hospitality career and guide a dynamic Front of House team at Great Hallingbury Manor just outside of Bishops Stortford. In a new era in hospitality, make your mark and really drive it forwards, embracing our ‘Ownership with Personality’ values. Great Hallingbury Manor has been reimagined to offer a blend of modern luxury and timeless Tudor charm. Our recent refurbishment has introduced contemporary comfort and sophistication, featuring a vibrant new restaurant, a welcoming bar and lounge, and beautifully designed private dining and event spaces.
To be a successful part of our Front of House team as a Team Leader—working across Reception, Bar, and Restaurant—you will need to confidently handle a wide range of guest-facing duties. This includes welcoming guests and managing check-ins and check-outs at Reception, as well as taking orders, preparing drinks, and delivering table service in our Restaurant and Bar.
To thrive as a Front of House Team Leader you will bring:
- A positive, can-do approach and genuine passion for delivering great customer service.
- Confidence using systems, including tills, taking guest orders and completing check-ins and check-outs.
- Strong communication skills and the ability to engage with guests in a lively, fast-paced environment.
- Proven experience in a hospitality Front of House setting; previous leadership experience is an advantage.
- Ability to lead, inspire, train a team, helping maintain high standards whilst being fair and consistent.
- A willingness to continue your development with both in-house and external training sessions.
Now you know what we are looking for in a Front of House Team Leader, below is what we offer you:
- Access to Employee Assistance Programme – helping our hospitality team through any difficult times 24 hours a day, 7 days a week.
- Stream – we offer the ability to access your wages as you earn them or save as you earn too!
- Discounts up to 50% on meals and stays across the whole group around the UK.
- Development programmes to support you grow into a ‘Hospitality Superstar’ with clear progression pathways, internal promotions and apprenticeships.
- Bike to work & Bus saving scheme.
- Flexible working hours.
- Increasing annual leave.
- Retail and supermarket discounts.
- Inclusion in Tronc – TIPS!!
- Free on-site parking – site dependent.
- AE Pension.
- Company events.
Front of House Team Leader employer: Great Hallingbury Manor
At Great Hallingbury Manor, we pride ourselves on being an exceptional employer that values the growth and well-being of our team. Located just outside Bishops Stortford, our vibrant work culture fosters a sense of community and encourages personal development through tailored training programmes and clear career progression pathways. With generous benefits including flexible working hours, substantial discounts, and a supportive Employee Assistance Programme, we are committed to creating a rewarding and enjoyable environment for all our staff.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Great Hallingbury Manor. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Great Hallingbury Manor
Don't be shy about reaching out to Great Hallingbury Manor directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Team Leader
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Great Hallingbury Manor and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Great Hallingbury Manor
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
