At a Glance
- Tasks: Welcome guests, manage reservations, and ensure a smooth lounge experience.
- Company: Join Langham Hospitality Group, a leader in luxury hotels worldwide.
- Benefits: Flexible hours, supportive environment, and opportunities for personal growth.
- Other info: Casual contract with a focus on sustainability and inclusion.
- Why this job: Be part of a diverse team and create memorable experiences for guests.
- Qualifications: Warm personality, excellent communication skills, and multitasking ability.
The predicted salary is between 12 - 15 £ per hour.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Located in the heart of London’s West End, The Langham, London is Europe’s first Grand Hotel. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.
About the Role
Please note that this is a ‘0’ / casual hour contract. As an On Call Host, your main focus will be to:
- provide a warm welcome and engage with all guests
- ensure that all guests are met and seated at the lounge in a timely and efficient manner
- ensure the Host desk is set for service every day
- process accurate billing for guests
- take accurate reservations
About You
- warm, confident and welcoming personality
- excellent interpersonal skills, engaging with our guests
- ability to manage and prioritise
- ability to multitask and assist on the floor when necessary
- have working knowledge of Micros/Open Table
- carry out administrative tasks when the need arises
On Call Host employer: Great Eagle Group
Langham Hospitality Group is an exceptional employer, offering a vibrant work culture in the heart of London’s West End. With a strong commitment to sustainability and diversity, employees enjoy a supportive environment that fosters innovation and personal growth, alongside opportunities for meaningful engagement with guests in a prestigious setting. The flexibility of the On Call Host role allows for a dynamic work-life balance, making it an attractive option for those seeking rewarding employment in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land On Call Host
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Great Eagle Group and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace On Call Host
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Great Eagle Group that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Great Eagle Group.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Great Eagle Group get a sense of who you are beyond your experience!
How to prepare for a job interview at Great Eagle Group
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Great Eagle Group and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
