At a Glance
- Tasks: Welcome guests, assist with their needs, and ensure a memorable stay.
- Company: Join Langham Hospitality Group, a leader in luxury hotels worldwide.
- Benefits: Enjoy a supportive environment, career growth, and a focus on sustainability.
- Other info: Work in a diverse and inclusive team that values innovation.
- Why this job: Be the face of hospitality and create unforgettable experiences for guests.
- Qualifications: Customer service experience and excellent communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
About Langham Hospitality Group
A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East. Located in the heart of London's West End, The Langham, London is Europe's first Grand Hotel. You would work in a supportive environment that actively promotes innovation, collaboration, and personal growth. We are an environmentally conscious hotel that values sustainability, as well as diversity, inclusion and equality for all our colleagues.
About the Role
In the role of the Guest Services Agent, your key focus will be to:
- Carry out lobby hosting duties e.g. meet and greet guests as they arrive into the hotel, help them with directions, take them where they need to go etc.
- Conduct spot checks of VIP rooms, ensure welcome cards and amenities are arranged and placed.
- Meet and greet VIPs as they arrive; check them in and room them and start building rapport and relationships.
- Make courtesy calls to VIPs and long stay guests to ensure their wellbeing, offer assistance and additional services.
- Update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay.
About You
- Previous experience of working in a Front Office within a similar environment.
- Excellent customer service skills.
- Great communication skills.
- Immaculate personal presentation.
- Previous experience of Opera/Fidelio front office management systems is an advantage.
- Ability to deal with challenging situations.
Guest Services Agent employer: Great Eagle Group
Langham Hospitality Group is an exceptional employer, offering a vibrant work culture in the heart of London's West End, where innovation and personal growth are at the forefront. As a Guest Services Agent, you will thrive in a supportive environment that champions sustainability, diversity, and inclusion, while enjoying opportunities for professional development within a globally recognised brand. Join us to be part of a team that values your contributions and fosters meaningful relationships with guests and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Great Eagle Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Great Eagle Group
Don't be shy about reaching out to Great Eagle Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Agent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Great Eagle Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Great Eagle Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
