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- Tasks: Assist customers with support concerns and manage warranty appointments.
- Company: Champion Window is a leading home improvement company dedicated to customer satisfaction.
- Benefits: Enjoy competitive pay, medical benefits, 401(k), and a supportive work environment.
- Why this job: Join a dynamic team where your communication skills can shine and make a real impact.
- Qualifications: High school diploma required; customer support experience preferred, especially in home improvement.
- Other info: This is an on-site position, perfect for those who thrive in a collaborative setting.
As a Customer Support Specialist, you will work with customer support concerns, including scheduling warranty appointments, ordering parts, and maintaining customer records through the process of installation and service. This is an on-site position.
Pay range: $16.00 to $20.00 per hour
Responsibilities:
- Answer incoming customer experience support concerns including promptly returning messages via phone, text, and email.
- Make outbound calls to customers to provide updates on installation and service status.
- Schedule warranty appointments for the Service Department.
- Enter and maintain all customer records and job-related information into CRM Database.
- Provide work orders to Service Measure Tech daily.
- Audit orders for accuracy after confirmation is uploaded.
- Generate and distribute Uninstalled and Accounts Receivable reports prior to scheduled meetings.
- Provide support for PSG/CSC for assigned division(s).
- Manage routine customer concerns and help facilitate escalated customer concerns and ensure timely resolution.
- Process electronic credit card and check payments.
- Assist with receiving product(s) in CRM Database and/or F&O.
- Support division(s) in Accounts Receivable collections and management.
- Other duties as assigned.
Qualifications:
- High school diploma or GED equivalent.
- 5 years customer support experience preferred.
- Experience in the home improvement industry a plus.
- Must be a service-oriented team player with a high energy level; capable of multi-tasking, self-direction, and working well with others.
- Able to communicate clearly both verbally and in writing; customer service/multi-phone line experience helpful.
- Excellent work ethic, solid attendance record, and attention to detail.
- Excellent written and oral communication skills including phone skills.
Champion Window is an Equal Employment Opportunity Employer. If you need assistance with completing the online application due to a disability, please contact Champion Window.
Today & Every Day, CHAMPION Thanks Our Veterans! Now Hiring and Honoring Veterans. Apply today to find your next challenging career. Also, we offer a competitive compensation package that includes medical/dental/vision/disability coverage, 401(k), flex spending account, and more.
Customer Support Specialist employer: Great Day Improvements, LLC
Contact Detail:
Great Day Improvements, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Specialist
✨Tip Number 1
Familiarise yourself with the home improvement industry. Understanding common customer concerns and products will help you engage more effectively during interviews and demonstrate your knowledge.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role involves a lot of customer interaction, being able to convey information clearly and confidently will set you apart from other candidates.
✨Tip Number 3
Prepare for situational questions related to customer service. Think of examples from your past experiences where you successfully resolved customer issues or managed difficult situations.
✨Tip Number 4
Show your enthusiasm for teamwork and collaboration. Highlight any experiences where you've worked in a team environment, as this role requires a service-oriented team player who can multi-task effectively.
We think you need these skills to ace Customer Support Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer support experience, especially in the home improvement industry if applicable. Emphasise skills like communication, multi-tasking, and attention to detail.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific experiences where you successfully resolved customer concerns or improved customer satisfaction.
Highlight Relevant Skills: In your application, clearly outline your verbal and written communication skills. Provide examples of how you've effectively managed customer interactions, especially in high-pressure situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Great Day Improvements, LLC
✨Showcase Your Customer Service Skills
As a Customer Support Specialist, your ability to handle customer concerns is crucial. Prepare examples from your past experiences where you successfully resolved issues or improved customer satisfaction. This will demonstrate your capability and commitment to excellent service.
✨Familiarise Yourself with the Company
Research Champion Window and understand their products and services. Knowing about their warranty processes and customer support approach will help you answer questions more effectively and show your genuine interest in the role.
✨Practice Clear Communication
Since the role requires excellent verbal and written communication skills, practice articulating your thoughts clearly. You might be asked to explain how you would handle specific customer scenarios, so being concise and clear is key.
✨Demonstrate Your Multi-Tasking Ability
The job involves managing multiple tasks simultaneously. Be ready to discuss how you prioritise tasks and manage your time effectively. Providing examples of how you've successfully juggled responsibilities in previous roles will highlight your suitability for the position.
