General Manager - St Albans, Hertfordshire
Full-time | £39,000–£45,000 per year + Bonus + Tips + Company Benefits
Are you an experienced hospitality leader looking for your next challenge?
We're looking for a passionate General Manager to lead one of our busy pub restaurants in St Albans, delivering exceptional hospitality, building a high-performing team and creating memorable experiences for every guest.
Great British Inns is a growing collection of pubs and restaurants across Bedfordshire, Buckinghamshire and Hertfordshire. Our venues are known for serving fresh, delicious Great British classics in welcoming surroundings, alongside private dining, celebrations and community events. As part of our privately owned pub group, you'll have the opportunity to make a real impact while developing your career within a business that genuinely values its people and promotes from within.
The Role
As General Manager, you'll take full responsibility for the day-to-day running of the business, leading your team to deliver outstanding customer experiences while driving sales, maintaining high operational standards and creating a positive culture where people thrive.
You'll be supported by an experienced senior leadership team while having the autonomy to run your business as if it were your own.
Key Responsibilities
- Lead and inspire your team to deliver exceptional customer service.
- Oversee the day-to-day operation of the business.
- Recruit, train and develop a high-performing team.
- Drive sales, profitability and achieve business targets.
- Manage labour, stock and operating costs to maximise profitability.
- Ensure exceptional standards across food, drink and customer experience.
- Maintain compliance with food safety, licensing and health & safety legislation.
- Build strong relationships within the local community to drive trade.
- Work closely with the Operations Manager to grow and develop the business.
- Create a positive, supportive and engaging working environment.
About You
- Previous experience as a General Manager or an experienced Deputy/Assistant Manager ready to take the next step.
- Proven leadership experience within a busy hospitality environment.
- Passionate about delivering exceptional customer experiences.
- Strong commercial awareness with experience managing budgets, labour and GP.
- Excellent people management and communication skills.
- A hands-on leader who enjoys being on the floor with the team.
- Highly organised with the ability to perform under pressure.
- Flexible to work evenings, weekends and busy trading periods.
What We Offer
- Competitive salary of £39,000–£45,000
- Bonus opportunities
- Generous tips
- Company benefits
- Career progression within a growing hospitality group
- Ongoing training and development
- A supportive, people-first culture where your ideas and ambition are recognised
General Manager - The Three Horseshoes, St Albans, Hertfordshire employer: Great British Inns
Great British Inns is an excellent employer, offering a vibrant work culture where team collaboration and customer satisfaction are at the forefront. With competitive salaries and clear pathways for career progression, employees are encouraged to grow and develop their skills in a supportive environment. Working in St Albans not only provides a dynamic setting but also allows you to be part of a community-focused establishment that values its staff and patrons alike.
