At a Glance
- Tasks: Lead a vibrant pub restaurant, delivering exceptional hospitality and building a high-performing team.
- Company: Join Great British Inns, a growing collection of welcoming pubs and restaurants.
- Benefits: Enjoy a competitive salary, bonuses, tips, and fantastic company benefits.
- Other info: Great career progression opportunities within a dynamic and engaging environment.
- Why this job: Make a real impact in a supportive culture that values your ideas and ambition.
- Qualifications: Experience in hospitality leadership with a passion for customer service.
The predicted salary is between 39000 - 45000 £ per year.
- General Manager - St Albans, Hertfordshire Full-time | £39,000–£45,000 per year
- Bonus
- Tips
Company Benefits Are you an experienced hospitality leader looking for your next challenge?
We're looking for a passionate General Manager to lead one of our busy pub restaurants in St Albans, delivering exceptional hospitality, building a high-performing team and creating memorable experiences for every guest.
Great British Inns is a growing collection of pubs and restaurants across Bedfordshire, Buckinghamshire and Hertfordshire.
Our venues are known for serving fresh, delicious Great British classics in welcoming surroundings, alongside private dining, celebrations and community events.
As part of our privately owned pub group, you'll have the opportunity to make a real impact while developing your career within a business that genuinely values its people and promotes from within.
The Role As General Manager, you'll take full responsibility for the day-to-day running of the business, leading your team to deliver outstanding customer experiences while driving sales, maintaining high operational standards and creating a positive culture where people thrive.
You'll be supported by an experienced senior leadership team while having the autonomy to run your business as if it were your own.
Key Responsibilities Lead and inspire your team to deliver exceptional customer service.
Oversee the day-to-day operation of the business.
Recruit, train and develop a high-performing team.
Drive sales, profitability and achieve business targets.
Manage labour, stock and operating costs to maximise profitability.
Ensure exceptional standards across food, drink and customer experience.
Maintain compliance with food safety, licensing and health & safety legislation.
Build strong relationships within the local community to drive trade.
Work closely with the Operations Manager to grow and develop the business.
Create a positive, supportive and engaging working environment.
About You Previous experience as a General Manager or an experienced Deputy/Assistant Manager ready to take the next step.
Proven leadership experience within a busy hospitality environment.
Passionate about delivering exceptional customer experiences.
Strong commercial awareness with experience managing budgets, labour and GP.
Excellent people management and communication skills.
A hands-on leader who enjoys being on the floor with the team.
Highly organised with the ability to perform under pressure.
Flexible to work evenings, weekends and busy trading periods.
What We Offer Competitive salary of £39,000–£45,000 Bonus opportunities Generous tips Company benefits Career progression within a growing hospitality group Ongoing training and development A supportive, people-first culture where your ideas and ambition are recognised
StudySmarter Expert Advice🤫
We think this is how you could land General Manager - St Albans, Hertfordshire
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Great British Inns. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Great British Inns
Don't be shy about reaching out to Great British Inns directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager - St Albans, Hertfordshire
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Great British Inns and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Great British Inns
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
