At a Glance
- Tasks: Lead the digital vision and delivery for GBE Local Platform, ensuring user needs are met.
- Company: Join Great British Energy, a forward-thinking organisation focused on local community impact.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on collaboration and continuous improvement.
- Why this job: Make a real difference in the energy sector while shaping innovative digital products.
- Qualifications: Experience in leading digital products and strong stakeholder management skills required.
The predicted salary is between 60000 - 80000 € per year.
Great British Energy is looking for a Head of Digital Product to join our GBE Local Directorate Team. This role will play a key part in contributing to projects, objectives, and wider organisational goals.
Key Responsibilities
- Own the digital vision, roadmap and delivery plan for the GBE Local Platform, aligning priorities to GBE Local objectives and user needs.
- Lead discovery and design work to define user journeys, service requirements and functional specifications, and translate them into actionable delivery backlogs.
- Oversee development and maintenance of the Platform, including the selection, configuration and integration of bespoke components and off-the-shelf tools.
- Establish and maintain technical and service standards (including accessibility, privacy, security, and performance), working with relevant assurance and governance functions.
- Manage delivery partners and suppliers: define scopes, manage budgets and risks, assure quality, and track delivery against milestones and outcomes.
- Work closely with operational teams to ensure the Platform supports end-to-end service delivery, including onboarding, case management, communications and support processes as appropriate.
- Define and monitor success metrics and reporting (e.g., adoption, conversion, satisfaction, and service performance), using analytics and user feedback to drive continuous improvement.
- Coordinate platform content and information architecture so that product and service information is accurate, current and easy to navigate.
- Act as the point of accountability for platform incidents, change control and release management, ensuring appropriate documentation and communication.
- Promote good digital practice across GBE Local, building capability and supporting colleagues to adopt user‑centred, data‑informed ways of working.
Qualifications and Experience
- Significant experience leading digital products or platforms end‑to‑end, from discovery through build, launch and continuous improvement.
- Experience integrating multiple systems and tools (bespoke and off‑the‑shelf), including defining requirements, managing dependencies, and supporting testing and release.
- Proven delivery management skills, including prioritisation, planning, risk/issue management, and working with multidisciplinary teams and/or suppliers.
- Strong stakeholder management and communication skills, with the ability to align technical and non‑technical audiences around a clear plan and outcomes.
- Demonstrable experience of user‑centred design and service improvement, using research, insight and feedback to iterate and improve performance.
- Working knowledge of digital standards and assurance (including accessibility, information security, privacy and records management) and confidence engaging specialist teams for review and sign‑off.
- Ability to define and use meaningful metrics (e.g., adoption, conversion, satisfaction, operational performance) and to make evidence‑based decisions using analytics and reporting.
- Experience delivering platforms in a public sector or regulated environment, including working to formal governance and assurance processes.
- Knowledge of energy, local government or place‑based delivery contexts, and an understanding of the needs of local authorities and communities.
- Experience working with APIs, identity and access management, and integration patterns to connect multiple tools into a coherent user journey.
- Content design and information architecture experience, including managing content lifecycles and governance.
- Familiarity with CRM, case management or workflow tools to support service operations and reporting.
- Experience of procurement and supplier management, including developing statements of work and assuring delivery against contracts.
Personal Qualities
- Takes ownership, shows confidence in decision‑making, and is willing to challenge constructively.
- Focuses on delivering meaningful outcomes and making a positive, lasting impact.
- Works collaboratively, valuing different perspectives and building inclusive relationships.
- Proactive and adaptable, with a curiosity to explore new ideas and improve ways of working.
- Resilient and resourceful in a fast‑paced environment.
Head of Digital Product employer: Great British Energy
Great British Energy is an exceptional employer that fosters a collaborative and inclusive work culture, empowering employees to take ownership of their projects and make a meaningful impact in the energy sector. With a strong focus on professional growth, we offer ample opportunities for skill development and career advancement, all while working in a dynamic environment that values innovation and user-centred design. Join us in our mission to support local communities and drive positive change through cutting-edge digital solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Digital Product
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Understand their digital vision and be ready to discuss how your experience aligns with their goals. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be clear about what you bring to the table and how you can help them achieve their objectives. A confident delivery can make all the difference in landing that role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team.
We think you need these skills to ace Head of Digital Product
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with digital products and platforms. We want to see how your skills align with the key responsibilities listed in the job description.
Showcase Your Achievements:Don’t just list your previous roles; share specific examples of projects you've led or contributed to. We love seeing quantifiable results, so if you improved user satisfaction or increased adoption rates, shout about it!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that’s easy to read and gets straight to the point.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Great British Energy
✨Know Your Digital Product Inside Out
Before the interview, make sure you thoroughly understand the digital product landscape, especially in relation to the energy sector. Familiarise yourself with Great British Energy's current digital initiatives and think about how your experience aligns with their goals.
✨Showcase Your User-Centred Design Skills
Be prepared to discuss specific examples of how you've used user feedback to improve digital products. Highlight your experience in leading discovery and design work, and be ready to explain how you translate user needs into actionable delivery backlogs.
✨Demonstrate Strong Stakeholder Management
Great British Energy will want to see that you can effectively communicate with both technical and non-technical audiences. Prepare examples of how you've aligned diverse stakeholders around a clear plan and outcomes, showcasing your ability to manage expectations and deliver results.
✨Prepare for Technical Questions
Given the technical nature of the role, brush up on your knowledge of digital standards, APIs, and integration patterns. Be ready to discuss how you've managed the selection and integration of tools in past projects, as well as how you ensure compliance with privacy and security standards.
