Senior Infrastructure Engineer in Swindon

Our IT team is a collaborative group of specialists dedicated to delivering reliable services and continuous improvement across the UKSBS network.

Duties will include, but are not limited to the following:

• Oversee and support core infrastructure platforms that underpin services for UK SBS and its partners.
• Monitor and report on system performance and capacity using appropriate tooling, ensuring effective logging, tracking and analysis.
• Work collaboratively across the wider D&I function to drive initiatives and continuous improvement aligned to UK SBS values.
• Produce and maintain technical documentation, including low‑level designs, diagrams and standard operating procedures.
• Support and participate in major incident management as required.
• Act as a senior technical escalation point, providing expertise and guidance on supported technologies, particularly where end user experience is impacted.
• Support the introduction of new services and technologies, ensuring adherence to agreed Service Transition processes.
• Provide specialist technical advice and guidance through to resolution, working with SMEs where needed.
• Manage and prioritise workload effectively to meet service and delivery commitments.
• Build strong relationships across teams and stakeholders to share knowledge, influence outcomes and support delivery.
• Contribute to cross‑team initiatives and projects to achieve wider business objectives, proactively identify and implement improvements to processes and ways of working, and continually develop own technical knowledge and specialism.

To do this role well you will:

• Strong knowledge of IT infrastructure (OS, hardware, storage, networking)
• Experience supporting enterprise platforms, including:
• Azure & AWS, with AVD, Conditional Access, VMs and App Services
• Windows Server (2019+)
• IaC tools (Terraform, Puppet, Jenkins, Docker, Packer)
• VMware (vSphere, vCenter, hybrid environments)
• Storage (Pure, NetApp, Tegile/IntelliFlash)
• Backup solutions (Veeam preferred)
• Strong communication and stakeholder engagement
• DevOps knowledge
• ITIL v3 or v4 certification

Life at UKSBS

We value our employees and recognise the importance of ongoing professional development in enabling people to fulfil their ambitions. Whether you are starting out in your career or looking to build on existing experience, we provide opportunities to work towards your goals through learning, training and career pathways.

UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System; therefore candidates are required to have eligibility to live and work in the UK prior to applying.