At a Glance
- Tasks: Support essential services in HR, Payroll, Customer Service, Finance, and Procurement.
- Company: Join UKSBS, a leading public sector business service provider.
- Benefits: Competitive salary of £25,000, hybrid working, and valuable training.
- Other info: Gain experience in a dynamic shared services environment with growth opportunities.
- Why this job: Be part of a collaborative team making a real difference in public services.
- Qualifications: Proficient in Microsoft Office and strong customer service skills required.
The predicted salary is between 25000 - 25000 £ per year.
Please note: These opportunities include a mix of Fixed Term Contracts (12 months) and Permanent roles. Band B – £25,000
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We are recruiting for Administrator and Support positions across our core service areas: HR, Payroll, Customer Service, Finance and Procurement. These roles sit at the heart of UKSBS, supporting the day-to-day delivery of essential business services for our clients.
Depending on your placement, you may help ensure people are paid accurately and on time, support recruitment and HR processes, manage supplier and purchasing activity, or contribute to accurate financial processing and reporting. Regardless of which service area you join, you will be part of a collaborative team that plays a crucial role in keeping our services running efficiently. You will gain valuable experience in a shared services environment, working with modern systems and processes that underpin vital government operations.
Duties will include, but are not limited to the following:
- Create positive experiences for all our customers by responding to queries, delivering excellent service and putting the customer at the heart of everything we do.
- Maintain a positive attitude, showing a willingness to help and satisfy our customer needs.
- Communicate in a professional and friendly manner with your colleagues and our customers across a variety of channels (telephone, email, web chat and others).
- Proactively work with colleagues to deliver accurate and high-quality services whilst taking shared responsibility for the achievement of SLAs, KPIs and other targets.
- Update our systems with changes, ensuring these are processed accurately and efficiently.
- Promote an inclusive, customer centric and proactive team-based culture which identifies, communicates and addresses customer needs.
- Help to create a respectful, inclusive workplace which embraces and values diversity.
To do this role well you will:
- Be proficient in Microsoft Office (Excel, Word, Outlook) and general IT systems.
- Have strong foundational literacy and numeracy skills.
- Demonstrate commitment to customer needs and excellent service delivery.
- Have high attention to detail and accuracy in all tasks.
- A proven ability to manage tasks and meet deadlines.
- Demonstrate ownership and accountability for assigned work.
- Have experience thriving in fast-paced environments and openness to change.
- Be proactive in learning and developing new skills.
- Have experience of working in a Shared Service Environment/other customer focused role.
This training typically takes place on-site in your first few weeks. UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
Administrator/Support Positions across UKSBS in Swindon employer: Great British Energy Group
UKSBS is an exceptional employer that prioritises employee growth and development within a collaborative and inclusive work culture. With hybrid working options and comprehensive training provided on-site, employees are empowered to excel in their roles while contributing to vital public sector services. Joining UKSBS means being part of a dynamic team dedicated to delivering excellent customer service and making a meaningful impact in the community.
Contact Details:
Great British Energy Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Support Positions across UKSBS in Swindon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at UKSBS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and teamwork. We all know that being able to showcase your skills in a real-life scenario can make a huge difference!
✨Tip Number 3
Show off your tech skills! Since you'll be using Microsoft Office and other IT systems, consider bringing examples of how you've used these tools effectively in past roles. It’ll show you’re ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at UKSBS.
We think you need these skills to ace Administrator/Support Positions across UKSBS in Swindon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Administrator/Support role. Highlight relevant experience in HR, Payroll, Customer Service, Finance, or Procurement. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about joining UKSBS and how you can contribute to our mission. Keep it friendly and professional – we love a personal touch!
Show Off Your Skills:Be sure to mention your proficiency in Microsoft Office and any other IT systems you've used. We’re keen on attention to detail and customer service skills, so give us examples of how you've excelled in these areas.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into our hands quickly and efficiently. We can't wait to hear from you!
How to prepare for a job interview at Great British Energy Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator/Support position and its responsibilities. Familiarise yourself with the core service areas like HR, Payroll, and Customer Service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since these roles are all about delivering excellent service, prepare examples of how you've created positive experiences for customers in the past. Think about specific situations where you went above and beyond to meet customer needs, as this will demonstrate your commitment to customer satisfaction.
✨Demonstrate Your IT Proficiency
Be ready to discuss your experience with Microsoft Office and other IT systems. You might even want to brush up on Excel functions or any relevant software that could come up during the interview. Showing that you're tech-savvy will give you an edge, especially in a shared services environment.
✨Emphasise Teamwork and Collaboration
These positions require working closely with colleagues, so be prepared to talk about your teamwork experiences. Share examples of how you've contributed to a team’s success and how you handle challenges collaboratively. This will highlight your ability to fit into their inclusive and proactive culture.
