At a Glance
- Tasks: Support essential services in HR, Payroll, Customer Service, Finance, and Procurement.
- Company: Join UKSBS, a leading public sector business service provider.
- Benefits: Competitive salary, hybrid working, and professional development opportunities.
- Other info: Enjoy a collaborative environment with diverse teams and flexible working arrangements.
- Why this job: Be part of a transformative journey that impacts government operations.
- Qualifications: Proficiency in Microsoft Office and strong customer service skills required.
The predicted salary is between 25000 - 25000 £ per year.
Administrator/Support Positions across UKSBS Newport (Hybrid working, training will take place on site). Please note: These opportunities include a mix of Fixed Term Contracts (12 months) and Permanent roles. Band B - £25,000.
It’s an exciting time to join UKSBS as we transform our business to be the leading UK public sector business service provider. We are recruiting for Administrator and Support positions across our core service areas: HR, Payroll, Customer Service, Finance and Procurement. These roles sit at the heart of UKSBS, supporting the day-to-day delivery of essential business services for our clients.
Duties:
- Create positive experiences for all our customers by responding to queries, delivering excellent service and putting the customer at the heart of everything we do.
- Maintain a positive attitude, showing a willingness to help and satisfy our customer needs.
- Communicate in a professional and friendly manner with your colleagues and our customers across a variety of channels (telephone, email, web chat and others).
- Proactively work with colleagues to deliver accurate and high quality services whilst taking shared responsibility for the achievement of SLAs, KPIs and other targets.
- Update our systems with changes, ensuring these are processed accurately and efficiently.
- Promote an inclusive, customer centric and proactive team based culture which identifies, communicates and addresses customer needs.
- Help to create a respectful, inclusive workplace which embraces and values diversity.
Job Requirements:
- Be proficient in Microsoft Office (Excel, Word, Outlook) and general IT systems.
- Have strong foundational literacy and numeracy skills.
- Demonstrate commitment to customer needs and excellent service delivery.
- Have high attention to detail and accuracy in all tasks.
- Proven ability to manage tasks and meet deadlines.
- Demonstrate ownership and accountability for assigned work.
- Have experience thriving in fast paced environments and openness to change.
- Be proactive in learning and developing new skills.
- Have experience working in a Shared Service Environment or other customer focused role.
About UKSBS & Your Opportunity:
UKSBS is a public sector shared service centre providing high quality HR, Payroll, Finance, Procurement and IT services and expertise to our partners. We are proud of the part we play in enabling our partners to achieve the best outcomes for the British people and the UK economy.
Life at UKSBS:
We value our employees and recognise the importance of ongoing professional development, supporting you to achieve your goals whether you’re starting out or building on existing experience. Our in house expertise is vast, whether you’re interested in learning more about a particular type of software, you need to work on your presentation skills, or you want to develop your ability to influence and negotiate skills, we will support you.
We work a mixture of full and part time hours across a 37 hour week (full time), with start times varying between 8.00 and 9.30am. Our hybrid working model offers flexibility, balancing time spent working from home with time in the office for collaboration, training and team connection.
UKSBS does not hold a Home Office Sponsor Licence under the UK Immigration System, therefore candidates are required to have eligibility to live and work in the UK prior to applying.
Administrator/Support Positions across UKSBS in Newport employer: Great British Energy Group
UKSBS is an exceptional employer that prioritises employee development and well-being, offering a hybrid working model that balances flexibility with essential in-office collaboration. With a commitment to fostering a diverse and inclusive workplace, employees benefit from comprehensive training and growth opportunities within a supportive team environment, all while contributing to vital public sector services that make a real difference in the community.
Contact Details:
Great British Energy Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Support Positions across UKSBS in Newport
✨Tip Number 1
Network like a pro! Reach out to current or former employees of UKSBS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching UKSBS and its services. Knowing about their transformation and the Matrix Programme will show you're genuinely interested and ready to contribute to their goals.
✨Tip Number 3
Practice your customer service skills! Since these roles are all about creating positive experiences, think of examples from your past where you went above and beyond for a customer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at UKSBS.
We think you need these skills to ace Administrator/Support Positions across UKSBS in Newport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Administrator/Support role. Highlight your relevant experience in HR, Payroll, Customer Service, or Finance, and show us how you can contribute to our team at UKSBS.
Show Off Your Skills:We want to see your proficiency in Microsoft Office and any other IT systems you've used. Be specific about your skills in Excel, Word, and Outlook, and give examples of how you've used them in past roles.
Emphasise Customer Service:Since customer service is at the heart of what we do, share examples of how you've created positive experiences for customers in previous jobs. We love to see a commitment to excellent service delivery!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our team at UKSBS.
How to prepare for a job interview at Great British Energy Group
✨Know Your Role
Before the interview, make sure you thoroughly understand the Administrator/Support position and its responsibilities. Familiarise yourself with the core service areas like HR, Payroll, and Customer Service. This will help you tailor your answers to show how your skills align with what UKSBS is looking for.
✨Showcase Your Customer Service Skills
Since these roles are all about delivering excellent service, prepare examples of how you've created positive experiences for customers in the past. Think about specific situations where you went above and beyond to meet customer needs, as this will demonstrate your commitment to customer satisfaction.
✨Be Ready for Teamwork Questions
UKSBS values collaboration, so expect questions about working in teams. Prepare to discuss how you've worked with colleagues to achieve shared goals, especially in fast-paced environments. Highlight your ability to communicate effectively and contribute to a positive team culture.
✨Demonstrate Your Proactivity
UKSBS is looking for candidates who are proactive in learning and adapting. Be ready to talk about times when you took the initiative to improve processes or learn new skills. This shows that you're not just a reactive employee but someone who actively contributes to the team's success.
