At a Glance
- Tasks: Support users with system issues, manage contacts, and maintain accurate support logs.
- Company: Network Rail, connecting people and goods across Scotland's Railway.
- Benefits: Flexible working, professional development, and a focus on safety and wellbeing.
- Other info: Opportunities for personal development and pursuing chartered status.
- Why this job: Join us to shape the future of Scotland's railway and make a real impact.
- Qualifications: Strong communication skills, IT literacy, and experience in a technical support environment.
The predicted salary is between 30000 - 40000 £ per year.
At Network Rail, our passengers and freight users are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. Scotland's Railway covers a large geographical area and supports rapid access along busy commuter routes to seven cities, cross-border services and rural services. We actively challenge unsafe practices and take responsibility for addressing risks, resolving issues and protecting safety and wellbeing. We encourage flexible working patterns and support reasonable adjustments for people with disabilities through our Disability Confident Leader status.
About the role:
- Provide support and guidance to the users of our systems, internal and external, including triage, problem analysis, resolution and training.
- Manage customer contacts via multiple sources e.g. ticket platform, telephone, email, live chat.
- Maintain accurate support logs, including assigning and escalating tickets with other teams and suppliers where required.
- Perform account administration in regard to system access, security and licence limitations.
- Produce and co-ordinate user and system communications.
- Maintain and update reference data for a set of applications, both regular and bulk data changes and uploads, to preserve and promote their accuracy, completeness and integrity.
- Process the creation, transfer and validation of data to and between systems.
- Maintain up-to-date knowledgebase articles for both technical support teams and end user guidance.
- Monitor and report on system performance, availability, and usage.
- Provide support with the identification and implementation of new systems, enhancements and continuous improvements to existing systems, including conducting user acceptance testing.
What We're Looking For:
- Good communication skills (written and verbal) and attention to detail.
- Customer-focused approach within a shared services environment.
- The ability to communicate with stakeholders at all levels.
- Strong analytical, critical thinking, and problem-solving skills.
- Ability to manage multiple work streams and prioritise effectively.
- Proactive approach to learning, with the ability to quickly grasp new skills and concepts and adapt to evolving technologies and business needs.
Skills and Knowledge:
- High level of IT literacy, including handling and manipulating data (queries, pivot tables, charts).
- Experience of supporting web-based applications.
- Experience of working in a business support environment.
- Experience in a technical or systems-related environment.
- Experience with Salesforce, Azure, SQL.
- Knowledge of business processes (supply chain, logistics, commercial, procurement, asset management).
- Relevant ICT qualifications or certifications demonstrating technical competency.
Join us and make a real impact on Scotland's infrastructure, helping to shape the future of our railway network. This role involves joining a team focused on delivering efficient collaboration with the supply chain and supporting personal development goals, including pursuing chartered status with a relevant professional body.
Note: Proof of essential qualifications will be required. The recruitment process is competency-based. All offers are conditional upon satisfactory pre-employment checks.
Systems Administrator in Milton Keynes employer: Great British Energy Group
At Network Rail, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that prioritises the safety and wellbeing of our employees. With flexible working patterns and a commitment to personal development, including opportunities for pursuing chartered status, we empower our Systems Administrators to thrive in their roles while making a meaningful impact on Scotland's railway infrastructure.
Contact Details:
Great British Energy Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Systems Administrator in Milton Keynes
✨Tip Number 1
Network with people in the industry! Reach out to current Systems Administrators or those in similar roles on LinkedIn. Ask them about their experiences and any tips they might have for landing a job at Network Rail.
✨Tip Number 2
Prepare for interviews by practising common questions related to systems administration. Think about how you can showcase your problem-solving skills and customer-focused approach, as these are key for the role.
✨Tip Number 3
Show off your technical skills! If you have experience with Salesforce, Azure, or SQL, be ready to discuss specific projects where you used these tools. Real-life examples can really make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Network Rail team.
We think you need these skills to ace Systems Administrator in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Systems Administrator role. Highlight your relevant experience with web-based applications and any technical skills you have, like Salesforce or SQL. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your skills can help us improve our systems. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since good communication is key for this role, make sure your written application reflects that. Use clear language and structure your thoughts logically. We want to see how well you can convey information, just like you would in the job!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at Great British Energy Group
✨Know Your Systems
Familiarise yourself with the systems and technologies mentioned in the job description, like Salesforce, Azure, and SQL. Be ready to discuss your experience with these tools and how you've used them to solve problems or improve processes.
✨Show Off Your Communication Skills
Since good communication is key for this role, practice explaining technical concepts in simple terms. Think of examples where you successfully communicated with stakeholders at different levels, and be prepared to share those stories during the interview.
✨Demonstrate Problem-Solving Prowess
Prepare to showcase your analytical and critical thinking skills. Have a couple of examples ready where you identified a problem, analysed it, and implemented a solution. This will highlight your proactive approach and ability to manage multiple work streams.
✨Emphasise Customer Focus
This role is all about supporting users, so think of times when you went above and beyond for a customer or user. Be ready to discuss how you handle feedback and ensure user satisfaction, as this will resonate well with the interviewers.
