At a Glance
- Tasks: Manage customer inquiries and build positive relationships in a fast-paced environment.
- Company: Join the Mining Remediation Authority, committed to social value and customer focus.
- Benefits: Part-time hybrid role with flexible hours and a supportive team culture.
- Other info: Disability Confident employer, promoting inclusivity and diversity in the workplace.
- Why this job: Make a real difference by enhancing customer experiences and driving service improvements.
- Qualifications: Excellent communication skills and experience in customer engagement are essential.
The predicted salary is between 15.3 - 18.7 £ per hour.
On behalf of Mining Remediation Authority , we are looking for a Customer Support Coordinator (Inside IR35) for a 2 month part time (2 days per week 7.5 hours) hybrid contract based Mansfield, Nottinghamshire.
As a Customer Support Coordinator , your main responsibilities will be: Manage and triage the Customer Service inbox.
Respond to customer and resident enquiries.
Build positive relationships with customers and residents.
Support customer engagement and feedback activities.
Help identify and resolve customer issues.
Coordinate improvement actions across services.
Promote a customer-focused, values-driven culture.
Prepare simple reports, presentations and communications.
Support wider customer experience and service improvement projects.
Work across teams in a varied and fast-paced role.
Essential: Excellent communicator.
Empathetic and customer-focused.
Skilled in handling complaints and difficult conversations.
Strong face-to-face customer engagement experience.
Translates technical information into plain English.
Thrives in a fast-paced environment.
Solutions-focused with strong stakeholder skills.
Experience in regulated sectors desirable.
Values-driven and committed to social value.
Desirable: Public Sector background is highly desirable Please be aware that this role can only be worked within the UK and not Overseas.
Disability Confident As a member of the Disability Confident Scheme, Mining Remediation Authority guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy.
In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
This scheme encourages candidates with a disability and/or neurodivergence to apply.
Armed Forces Covenant Mining Remediation Authority guarantees to interviewveterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy.
In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, wewill interview the best candidates from within that group.
In exceptional circumstances, we may also need to apply the desirable criteria in our shortlisting process which may include holding active security clearance.
In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation.
Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs.
As such the payment to the intermediary and your income resulting from this contract will be different".
Customer Support Co-ordinator in Mansfield employer: Great British Energy Group
At Mining Remediation Authority, we pride ourselves on being an excellent employer that values a customer-focused and inclusive work culture. Our part-time Customer Support Coordinator role offers the opportunity to engage with the community in Mansfield, Nottinghamshire, while benefiting from a supportive environment that promotes employee growth and development. With our commitment to social value and initiatives like the Disability Confident Scheme, we ensure that all employees feel valued and empowered to make a meaningful impact.
Contact Details:
Great British Energy Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Co-ordinator in Mansfield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Great British Energy Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Great British Energy Group and let us see your personality shine through!
We think you need these skills to ace Customer Support Co-ordinator in Mansfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Great British Energy Group.
Get Familiar with Our Brand:Before applying, take some time to learn about Great British Energy Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Great British Energy Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Great British Energy Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Great British Energy Group will surely appreciate.
