At a Glance
- Tasks: Deliver top-notch customer service and manage administrative tasks in a vibrant brewery.
- Company: Join the iconic Black Sheep Brewery, known for its bold character and award-winning beers.
- Benefits: Enjoy a competitive salary, staff discounts, and career development opportunities.
- Other info: Dynamic office environment with genuine responsibility and a supportive team culture.
- Why this job: Be part of a passionate team creating memorable experiences in the brewing industry.
- Qualifications: 2 years' experience in customer service or administration with strong communication skills.
The predicted salary is between 26437 - 26437 £ per year.
Are you highly organised, customer-focused, and enjoy being at the heart of a busy business? Fancy joining one of the UK's most iconic independent breweries? This could be your perfect next move.
About Black Sheep Brewery
Born in the heart of Yorkshire, Black Sheep Brewery has been proudly brewing award-winning beers since 1992. Known for our independent spirit, bold character, and exceptional ales and lagers, we supply pubs, bars, restaurants, and retailers across the UK. We're passionate about quality, personality, and doing things differently — and now we're looking for a Customer Service & Administrator to support our customers, sales team, and day-to-day business operations.
The Role
As a Customer Service & Administrator, you'll be a key point of contact for our customers, providing exceptional service while ensuring the smooth running of administrative processes across the business. This is a varied and rewarding role where you'll work closely with customers, internal teams, and suppliers to ensure everything runs efficiently and professionally. This is a fully office-based position located at our brewery in Masham.
What You'll Be Doing
- Providing excellent customer service via telephone and email.
- Handling customer enquiries and resolving issues in a professional and timely manner.
- Processing customer orders accurately and efficiently.
- Maintaining customer records and updating internal systems.
- Supporting the sales team with administration and order management.
- Assisting with invoicing, documentation, and general office administration.
- Liaising with customers regarding deliveries, stock availability, and product information.
- Managing incoming correspondence and directing enquiries appropriately.
- Preparing reports, spreadsheets, and administrative documents as required.
- Working closely with the sales, operations, finance, and warehouse teams to ensure excellent customer experiences.
- Assisting with general office duties and supporting the wider business where required.
What We're Looking For
- A minimum of 2 years' experience in a customer service, administration, office support, or similar role.
- Excellent communication skills with a professional and friendly manner.
- Strong organisational skills and attention to detail.
- Ability to manage multiple tasks and priorities effectively.
- Good working knowledge of Microsoft Office, including Word, Outlook, and Excel.
- Experience using CRM, order processing, or business management systems would be advantageous.
- A proactive and positive approach to problem-solving.
- Passion for delivering outstanding customer service.
- Experience within the food, beverage, hospitality, manufacturing, or FMCG sectors would be advantageous but is not essential.
What We Offer
- Salary of £26,437 per annum (£12.71 per hour).
- 40-hour working week.
- Staff discounts on Black Sheep Brewery products.
- A supportive and friendly team environment.
- Opportunity to work with a well-known Yorkshire brewery brand.
- Career development opportunities within a growing business.
- A varied and engaging role with genuine responsibility.
- A lively, energetic workplace with real personality.
Why Join Us?
At Black Sheep Brewery, we don't just brew beer — we create experiences, build partnerships, and champion independent brewing. If you're organised, customer-focused, and ready to be part of a proud Yorkshire success story, we'd love to hear from you. Apply today and become part of the flock.
Customer Service and Administrator in Ripon employer: Great British Drinks Company
Black Sheep Brewery is an exceptional employer, offering a vibrant and supportive work culture in the heart of Yorkshire. With a focus on employee growth and development, we provide opportunities for career advancement within our iconic independent brewery, alongside benefits such as staff discounts and a lively workplace atmosphere. Join us to be part of a passionate team dedicated to delivering outstanding customer service and creating memorable experiences.
Contact Details:
Great British Drinks Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administrator in Ripon
✨Tip Number 1
Get to know the company! Research Black Sheep Brewery and understand their values, products, and culture. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company and might even give you a heads-up about the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the Black Sheep team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service and Administrator in Ripon
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your friendly and professional manner.
Be Organised and Detail-Oriented:Since this role involves a lot of administration, it's crucial to demonstrate your organisational skills. Talk about how you manage multiple tasks and keep everything running smoothly — we love a good planner!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match our job description. Mention your relevant experience and how it aligns with what we're looking for at Black Sheep Brewery.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our team!
How to prepare for a job interview at Great British Drinks Company
✨Know the Company Inside Out
Before your interview, take some time to research Black Sheep Brewery. Understand their history, values, and products. This will not only impress the interviewers but also help you tailor your answers to show how you align with their culture.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about challenges you faced and how you resolved them. This will demonstrate your ability to handle customer enquiries effectively, which is crucial for this role.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with a structured approach to your interview. Bring a notebook with key points you want to discuss, and be ready to talk about how you manage multiple tasks and priorities in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or what a typical day looks like in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
