At a Glance
- Tasks: Deliver top-notch customer service and support daily operations in a vibrant brewery.
- Company: Join Purity Brewing Co., an award-winning craft brewery focused on sustainability.
- Benefits: Enjoy a competitive salary, staff discounts, and career development opportunities.
- Other info: Dynamic workplace with genuine responsibility and a supportive team culture.
- Why this job: Be part of a passionate team and make a real impact in a lively environment.
- Qualifications: 2 years' experience in customer service or administration with strong communication skills.
The predicted salary is between 26437 - 26437 £ per year.
Are you highly organised, customer-focused, and enjoy being at the heart of a busy business? Want to be part of an award-winning craft brewery with sustainability at its heart? This could be your perfect next move.
About Purity Brewing Co. Founded in 2005, Purity Brewing Co. is an independent brewery known for producing exceptional craft beers with a focus on quality, sustainability, and innovation. From award-winning ales to modern craft favourites, Purity supplies pubs, bars, restaurants, and retailers across the UK. We're passionate about quality, personality, and doing things differently — and now we're looking for a Customer Service & Administrator to support our customers, sales team, and day-to-day business operations.
The Role As a Customer Service & Administrator, you'll be a key point of contact for our customers, providing exceptional service while ensuring the smooth running of administrative processes across the business. This is a varied and rewarding role where you'll work closely with customers, internal teams, and suppliers to ensure everything runs efficiently and professionally. This is a fully office-based position located at our brewery in Warwickshire.
What You'll Be Doing:
- Providing excellent customer service via telephone and email.
- Handling customer enquiries and resolving issues in a professional and timely manner.
- Processing customer orders accurately and efficiently.
- Maintaining customer records and updating internal systems.
- Supporting the sales team with administration and order management.
- Assisting with invoicing, documentation, and general office administration.
- Liaising with customers regarding deliveries, stock availability, and product information.
- Managing incoming correspondence and directing enquiries appropriately.
- Preparing reports, spreadsheets, and administrative documents as required.
- Working closely with the sales, operations, finance, and warehouse teams to ensure excellent customer experiences.
- Assisting with general office duties and supporting the wider business where required.
What We're Looking For:
- A minimum of 2 years' experience in a customer service, administration, office support, or similar role.
- Excellent communication skills with a professional and friendly manner.
- Strong organisational skills and attention to detail.
- Ability to manage multiple tasks and priorities effectively.
- Good working knowledge of Microsoft Office, including Word, Outlook, and Excel.
- Experience using CRM, order processing, or business management systems would be advantageous.
- A proactive and positive approach to problem-solving.
- Passion for delivering outstanding customer service.
- Experience within the food, beverage, hospitality, manufacturing, or FMCG sectors would be advantageous but is not essential.
What We Offer:
- Salary of £26,437 per annum (£12.71 per hour).
- 40-hour working week.
- Staff discounts on Black Sheep Brewery products.
- A supportive and friendly team environment.
- Opportunity to work with a well-known Yorkshire brewery brand.
- Career development opportunities within a growing business.
- A varied and engaging role with genuine responsibility.
- A lively, energetic workplace with real personality.
Why Join Us? At Purity Brewing Co., we’re passionate about brewing great beer and building lasting relationships with our customers. If you’re energetic, ambitious, and enjoy working in a vibrant sales environment, we’d love to hear from you.
Customer Service and Administrator in Alcester employer: Great British Drinks Company
Purity Brewing Co. is an exceptional employer that fosters a vibrant and supportive work culture, where employees are encouraged to grow and develop within the dynamic craft brewing industry. Located in the heart of Warwickshire, our team enjoys a lively workplace with a strong focus on sustainability and quality, alongside competitive benefits such as staff discounts and career development opportunities. Join us to be part of an award-winning brewery that values personality, innovation, and outstanding customer service.
Contact Details:
Great British Drinks Company Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service and Administrator in Alcester
✨Tip Number 1
Get to know the company! Research Purity Brewing Co. and their values, especially their focus on sustainability and quality. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be providing customer service, it’s crucial to demonstrate your friendly and professional manner. Role-play common customer scenarios with a friend to build confidence.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the role and the team dynamics. This shows your enthusiasm and helps you gauge if it's the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your tech-savvy skills, which are essential for the role.
We think you need these skills to ace Customer Service and Administrator in Alcester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that showcase your friendly and professional manner.
Be Organised and Detail-Oriented:Since this role involves a lot of administration, it's crucial to demonstrate your organisational skills. Tell us about how you manage multiple tasks and keep everything running smoothly — we love a good story about staying on top of things!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match our job description. We appreciate when candidates show they understand what we're looking for and how they fit into our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen to join our team at Purity Brewing Co.!
How to prepare for a job interview at Great British Drinks Company
✨Know the Company Inside Out
Before your interview, take some time to research Purity Brewing Co. Understand their values, products, and commitment to sustainability. This will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided exceptional customer service. Think about challenges you faced and how you resolved them. This will demonstrate your ability to handle customer enquiries effectively, which is crucial for the role.
✨Be Organised and Detail-Oriented
Since the role requires strong organisational skills, come prepared with a list of questions and points you want to discuss. Bring any necessary documents that showcase your administrative skills, like reports or spreadsheets you've created in the past.
✨Demonstrate a Positive Attitude
During the interview, maintain a friendly and professional demeanour. Show enthusiasm for the role and the company. A proactive approach to problem-solving is key, so share instances where you tackled issues head-on and contributed positively to your previous workplaces.
