Great Bear is seeking a Customer Service Manager to plan, coordinate, and control a service team, strengthening client relationships and delivering operational objectives. You will lead daily operations, implement service policies, manage budgets, recruit and mentor staff, and drive continuous improvements across the team.
You will liaise with stakeholders to maintain high service levels and oversee KPI reporting, while championing a culture of empowerment and excellence within logistics
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Customer Service Manager – Lead a Growth‑Focused Service Team in Warkworth employer: Great Bear
At Great Bear, part of the Culina Group, we pride ourselves on fostering a dynamic and inclusive work environment at our Deeside site, where every employee is valued and empowered to drive continuous improvement. With a strong focus on personal development and a culture that celebrates success, we offer comprehensive learning programmes and a range of benefits, ensuring that you can thrive both professionally and personally in your role as a Continuous Improvement Engineer.
