Company Description
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture.
At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive A place where you're valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Service Administrator to join our friendly team at our Port Salford site on a full time permanent basis, this role is fully office based.
Working hours: Monday - Friday rotating (07:00-15:00, 08:00-16:00, 09:00-17:00). With flexibility to cover weekends when required.
As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Job responsibilities of Customer Service Administrator include:
Answering emails for both internal and external personnel.
Problem solving for client, customer and Internal departments.
Meeting customer and client expectations.
Resolving customer and client queries.
Order keying on SAP.
Maintain a high level of customer/ client focus.
Provide various reports for clients in a timely manner.
ATP control for Order releasing.
Ensure the completion and circulation of reports to relevant stakeholders.
Other administration tasks as determined by the Customer Service Manager.
Job requirements
Passion for delivering an exceptional customer service experience.
Attention to detail/ accuracy.
Good geographical knowledge.
Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
Order processing experience.
Excellent communication skills in order to deliver accurate information.
Ability to work in a fast paced environment.
Conscientious and reliable with adaptable attitude.
Additional information
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success...
Customer Service Administrator in Manchester employer: Great Bear
At Great Bear, part of the Culina Group, we pride ourselves on fostering a dynamic and inclusive work environment at our Deeside site, where every employee is valued and empowered to drive continuous improvement. With a strong focus on personal development and a culture that celebrates success, we offer comprehensive learning programmes and a range of benefits, ensuring that you can thrive both professionally and personally in your role as a Continuous Improvement Engineer.
