Operations Manager in Dagenham

Company Description

Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!

Job Description

Reporting to the General Manager, the Operations Manager will have overall day to day management responsibility for the Warehouse operation along with the requirement to deputise for the General Manager on occasions. This warehouse is a complex operation delivering high levels of service for a brand market leader.

You will maximize site operational performance by providing a strong ethos of leadership and colleague engagement, having complete understanding of the operation, and closely managing customer requirements and ensuring that a variety of challenging KPIs are consistently achieved. This will manage and support our Voltaic and Goresbrook C Shed sites based in Dagenham. This is a full time, permanent role, working Monday to Friday, 40 hours a week.

Key Duties of an Operations Manager:

• Responsible for all warehouse operational activities on site.
• Ensure all KPIs are achieved to consistently meet the customers expectations.
• Develop and lead a culture of continuous improvement with the development of new and innovative ways of working in order to enhance operational performance and people development.
• Manage and develop the entire operational team, identifying key team members for the future and ensuring they are able to fuel the Company’s growth and succession plans.
• Recruit, train and retain a team of staff that are committed to quality in line with the customers expectations as a premium brand.
• Creation and deployment of a site communication strategy that is informative and exciting whilst ensuring full colleague involvement.
• Ensure a favourable employee relations environment exists and that all personnel issues are dealt within a legal and timely manner.
• Closely manage business financial targets to ensure the attainment of improved financial performance through effective cost management.
• Assume responsibility for ensuring that Health & Safety is No1 on the agenda aligned with the overall site and business goals and guidelines.
• Engage effectively with the customer and any representatives who are based on site and ensure that any input is considered appropriately in a full Partnership model approach.
• Pro-actively manage any other internal or external relationships as necessary ensuring a high level of professionalism at all times.
• Identify and implement appropriate visual management techniques and control measures throughout the operation.

Qualifications

• Operational management experience within the 3rd Party / in-house Logistics sector.
• Managing high volume and high service driven warehouse operations.
• People management experience, the ability to lead and motivate a team.
• Succession planning.
• A broad understanding of Continuous Improvement methodologies.
• An understanding of engagement and motivational tools and techniques.
• Experience in reviewing and driving KPI targets.
• Budget and productivity management.
• Knowledge of working to Health & Safety standards.
• Drive improvement to Health and Safety culture.
• Has the ability to work with a site management team in order to achieve wider business goals.
• A highly confident and proactive individual able to represent the Company and customers.
• Excellent knowledge of MS Office: Word, Excel, PowerPoint.

Additional Information

As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:

• Annual Leave: Competitive holiday entitlement of 25 days plus the bank holidays.
• Company Bonus: We do our best work to succeed together. When we achieve our goals you'll be rewarded through our bonus scheme.
• Private Medical Cover: This gives you peace of mind, you have choice, flexibility and speed of access to the most clinically appropriate care via Bupa.
• Pension scheme: We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 8% employer.
• Life Assurance: 4x your annual salary.
• Wellness: Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
• Eye Care Vouchers: We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
• Reward & Recognition: We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
• Everyday discounts: Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!

If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!