At a Glance
- Tasks: Support customer service administration and deliver exceptional service in a fast-paced environment.
- Company: Great Bear, part of the Culina Group, values a winning culture and employee development.
- Benefits: Competitive salary, 20 days annual leave, pension scheme, wellness support, and discounts.
- Other info: Inclusive workplace with opportunities for personal growth and recognition.
- Why this job: Join a dynamic team and make a real impact on customer satisfaction.
- Qualifications: Passion for customer service, attention to detail, and proficiency in Microsoft Office and SAP.
The predicted salary is between 28000 - 28000 € per year.
Company Description
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!
Job Description
We are currently seeking a Customer Service Administrator to join our Customer Service Team at our Dagenham site on a full time permanent basis!
Salary: £28,000 per annum.
Working hours: Monday to Friday, 8am-4pm.
As a Customer Service Administrator you will support the day to day administration of Customer Services, offering outstanding contract support and customer service in a fast paced friendly environment and providing a continuous professional and dedicated service.
Key Duties of a Customer Service Administrator:
- Answering emails for both internal and external personnel.
- Problem solving for client, customer and internal departments.
- Meeting customer and client expectations.
- Resolving customer and client queries.
- Order keying on SAP.
- Maintain a high level of customer/client focus.
- Provide various reports for clients in a timely manner.
- ATP control for order releasing.
- Ensure the completion and circulation of reports to relevant stakeholders.
- Other administration tasks as determined by the Customer Service Manager.
Qualifications:
- Passion for delivering an exceptional customer service experience.
- Attention to detail/accuracy.
- Good geographical knowledge.
- Proficient in computer literacy including Microsoft Excel, PowerPoint and Outlook.
- SAP experience.
- Excellent communication skills in order to deliver accurate information.
- Ability to work in a fast paced environment.
Additional Information:
As part of our drive to make Great Bear a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers. Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives. Our People are the driving force behind our success, which is why we offer a wide range of benefits which include:
- Annual Leave - 20 days per annum plus the 8 normal bank/public holidays.
- Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer a great contribution of 5% employee and 3% employer.
- Life Assurance - x 2 your annual salary.
- Wellness - Via our Employee Assistance Programme we offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a day, 365 days a year.
- Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
- Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the month and year, special recognition and long service awards.
- Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings!
If you meet the requirements for the above role and are looking for your next career opportunity please apply now and become a part of our #WinningTeam!
Customer Service Administrator in Dagenham employer: Great Bear
Great Bear, part of the Culina Group, is an exceptional employer that fosters a culture of empowerment and inclusivity at our Dagenham site. We prioritise employee development through dedicated learning programmes and offer a comprehensive benefits package, including generous annual leave, a robust pension scheme, and wellness support, ensuring our team members feel valued and inspired in their roles. Join us to be part of a thriving environment where your contributions are recognised and rewarded, making every day a meaningful experience.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Dagenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Great Bear on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer service scenarios. Think about how you'd handle tricky situations or difficult customers. We want you to shine and show off that problem-solving prowess!
✨Tip Number 3
Show your passion for customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past. This will help us see that you're a perfect fit for our team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our #WinningTeam!
We think you need these skills to ace Customer Service Administrator in Dagenham
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know why you’re passionate about delivering exceptional customer service. Share any experiences that highlight your dedication to helping others and how you’ve gone the extra mile in previous roles.
Be Detail-Oriented:Attention to detail is key for a Customer Service Administrator. Make sure your application is free from typos and errors. Highlight your skills in maintaining accuracy, especially when it comes to handling reports or data entry tasks.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the role. Mention your experience with SAP and your proficiency in Microsoft Office, as these are crucial for the position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our #WinningTeam!
How to prepare for a job interview at Great Bear
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences and how you handled challenging situations. Think about specific examples where you went above and beyond for a customer, as this will show your passion for delivering exceptional service.
✨Familiarise Yourself with SAP
Since the role involves order keying on SAP, it’s crucial to have a basic understanding of how it works. If you’ve used SAP before, prepare to talk about your experience. If not, consider doing a quick online tutorial to get a grasp of its functionalities.
✨Demonstrate Problem-Solving Skills
Prepare to showcase your problem-solving abilities. Think of scenarios where you successfully resolved customer queries or internal issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Show Enthusiasm for Team Culture
Great Bear values a team-oriented culture, so express your enthusiasm for working in a collaborative environment. Share examples of how you’ve contributed to team success in the past and how you can bring that same energy to their Customer Service Team.
