At a Glance
- Tasks: Support customer service operations and resolve queries in a fast-paced environment.
- Company: Great Bear, part of the Culina Group, values a culture of empowerment and teamwork.
- Benefits: Competitive salary, full-time hours, and a supportive team atmosphere.
- Other info: Enjoy a friendly team environment with opportunities for career advancement.
- Why this job: Join a thriving company where your contributions are valued and you can grow.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 26500 - 28500 £ per year.
Company Description
Great Bear (Part of the Culina Group) provides distribution services to FMCG clients. Customer centric service focus is delivered through a site-level empowered culture. At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive. A place where you're valued, challenged, and inspired!
Job Description
Due to continued growth and new customer contracts, our Desborough site are now recruiting for a Customer Service Administrator to join their friendly team on a full time permanent basis.
Salary: £26,500- £28,500 per annum, depending on experience.
Working hours: Monday-Friday, starting between 8am and 10am, finishing between 4pm and 6pm.
As a Customer Service Administrator, it is your responsibility to support the day to day administration of the Customer Services operation. You will offer outstanding contract support and customer service in a fast-paced friendly environment and provide a continuous professional and dedicated service.
Key Duties of a Customer Service Administrator include:
- Resolving various customer service queries and requests in a timely manner.
- Creating daily, weekly and monthly service and export reports.
- Chasing orders and resolving delivery issues.
- Checking daily order audits and ensuring accurate information.
- Planning parcel traffic orders and necessary communications.
- Planning and communicating export order collections with hauliers.
- Managing special delivery orders and cost control.
- Using and updating the customer web-based order confirmation systems and ensuring full compliance.
- Creating monthly KPI packs for review meetings.
- Liaising with personnel across different levels (Shift Managers, Transport Coordinators, Stock Control, Central Customer Service).
Customer Service Administrator employer: Great Bear
Great Bear, part of the Culina Group, is an exceptional employer that fosters a supportive and empowering work culture at our Desborough site. With a strong focus on customer service and employee development, we offer competitive salaries, flexible working hours, and a collaborative environment where your contributions are valued. Join us to be part of a thriving team that prioritises your growth and inspires you to excel in your role as a Customer Service Administrator.
