General Manager in Birmingham

Job Description

We now have an exciting opportunity for a General Manager to join our Minworth site. This role will support the Senior Management team in the development and delivery of the business/strategic plans for the site and to oversee the management and achievement of operational KPI’s for the Evesham Operation.

Key Duties of a General Manager:

• Maintain and continuously look to improve customer service levels and ensure the required KPI and D.O.T levels are achieved
• Ensure the budgetary controls are managed and to take responsibility for ensuring the weekly P&L is in line with and planned to exceed budgetary expectations
• Maintain relationships with existing customers to ensure all their service requirements are met
• Identify business opportunities with both existing customers and prospective new customers and prepare business proposals
• Create appropriate customer solutions and own implementation of that new business, coordinating internal and external activities.
• Liaise with other sites to provide whole service solutions to both existing and prospective customers
• Monitor costs against budget and pro-actively look for ways to make the business more efficient
• Oversee the control of the Operation through the management team to ensure all operational matters are owned and resolved efficiently and in line with all legal requirements
• Ensure the transport fleet/all assets are operated in a commercially viable way
• Coach and develop reporting Managers in people management activities and oversee the implementation of a people training/development plan to assist succession planning
• Devise and manage a continuous improvement policy
• Oversee and review the self bill process on a weekly basis, ensuring all areas to improve margin and own fleet utilisation is optimised at all times
• Oversee the driver development plan and ensure the management of the drivers and subcontractors is managed efficiently, legally and at the lowest cost
• Work alongside the Transport & Warehouse Managers to ensure communication, best practice and efficiency is continually reviewed and improved
• Enforce the highest standards of safety and hygiene, in conjunction with appropriate colleagues, to ensure that Company procedures are followed
• Overall responsibility for BRC requirements of the site and ensure the Operation adheres to the demands of this
• Engage in customer liaison on a pro-active basis and as required by team members, colleagues and senior management
• Attend regular key customer review meetings and contribute to new business set up activities

Qualifications

• Be an established Manager with strong commercial business acumen
• Commercially focused, customer service driven and bottom-line oriented
• Have the ability to maximise financial performance
• Principles and methods of FMCG industry, including the relative costs, charges and benefits
• Experience of a multi-modal fleet including temperature controlled.
• Comprehensive knowledge of major retailer supply chain requirements
• Significant experience of developing management teams within a similar operation
• Warehouse management
• Industry and Health & Safety legislation
• Customer Understanding
• Flexibility in Thinking & Approach

Additional Information

In return for your passion, commitment and hard work, you will receive:

• Competitive basic salary and holiday entitlement
• Life assurance
• Competitive pension scheme
• Retail discounts
• Progression opportunities
• Plus much more!

This is a fantastic opportunity to join a personable and growing business with plenty of opportunities and a great team.