Job summary
Job summary
Are you looking for an opportunity to join a cohesive, supportive, innovative practice to make a difference?
Great Barr Medical Centre is looking for a part-time receptionist (30 hours a week) to join the practice team.
Receptionists are the first point of contact for patients either face to face at reception or via the telephone dealing with patient enquiries.
You will provide a receptionist service and administrative support at the practice for management of appointments and maintenance of records.
The centre use SystmOne, but can consider those with other IT experience (such as EMIS).
The Practice is wanting to hire someone who fits in well with the current team and shares the same ethos and culture as the practice. Training can be provided for those who may not have used the system or had previous experience working in a clinical environment.
It will be desirable if you have had primary care experience, ideally General Practice, however training will be provided.
The Practice is within a purpose built site, with free parking on site for staff members.
Main duties of the job
As a GP Receptionist at Great Barr Medical Centre, you will be the first point of contact for our patients, playing a vital role in ensuring a positive and efficient patient experience. Duties include managing appointments, handling patient queries both in person and over the phone, processing repeat prescriptions, and supporting the wider clinical and administrative team with daily operations.
You'll need to work well under pressure, maintain patient confidentiality at all times, and deliver a friendly, professional service in a busy and rewarding environment.
Please refer to the attached job description for the full list of responsibilities
About us
At Great Barr Medical Centre, we pride ourselves on being a friendly, forward-thinking, and patient-centred practice serving a diverse community in North Birmingham. We are a well-established, high-performing GP surgery with a strong commitment to delivering excellent primary care through innovation, collaboration, and compassion.
Job description
Job responsibilities
Main Duties will include
* Meeting and greeting patients
* Telephone reception and message service
* Documentation management
* Making appointments on the Electronic patient system
* Filing and scanning clinic letters
* Ensuring patient confidentiality is maintained at all times
* Updating records
* Liaising with patients and members of the clinical team
* Issuing repeat prescriptions
* Patient related admin tasks
Essential requirements
* Ability to working on your own initiative and in a team
* Available to work extra/extended hours when required
* Excellent IT skills
* Professional manner
* First rate telephone manner
* Confident liaising with patients and members of the clinical team
* Highly organised
* Strong administration skills
* The ability to work under pressure
For informal enquiries please contact the practice to speak to the Management Team.
Person Specification
Qualifications
Essential
- - Ability to working on your own initiative and in a team - Available to work extra/extended hours when required - Excellent IT skills - Professional manner - First rate telephone manner - Confident liaising with patients and members of the clinical team - Highly organised - Strong administration skills - The ability to work under pressure GCSE or equivalent (required)
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Great Barr Medical Centre
Address
379 Queslett Road
Great Barr
Birmingham
B43 7HB
United Kingdom
Employer's website
https://www.greatbarrmedicalcentre.co.uk/ (Opens in a new tab)
